Amanda Hawkins
Bowling Green,KY
Summary
Dependable and results-oriented professional who excels at exceeding customer expectations. Demonstrated ability to solve challenging problems through listening and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and deliver organizational growth.
Overview
26
26
years of professional experience
Work History
Homeschool Teacher
Self
08.2014 - Current
- Developed personalized lesson plans to meet individual learning styles and educational goals.
- Facilitated engaging curriculum activities to enhance student participation and comprehension.
- Assessed student progress through regular evaluations, adapting instruction as necessary for improvement.
- Implemented effective classroom management strategies to create a positive learning environment.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Researched multiple curricula, methodologies and perspectives as part of educational planning.
Back Office Associate
The Home Depot
08.2022 - 09.2024
- Balanced the previous day's sales, prepared daily deposits, and ensured accurate monies in registers at start of business day.
- Coordinated data entry and document management to maintain organized back office operations.
- Developed and maintained filing systems for efficient retrieval of documents and reports.
- Informed and supported managers through consistent communication and administrative support duties.
- Prepared detailed reports on discrepancies within the balancing of previous sales day.
- Maintained accurate records of store supplies to ensure proper stock management and order fulfillment.
- Contributed to the overall success of the organization by consistently meeting or exceeding performance targets set by management.
- Assisted with onboarding of new employees through new hire coaching program.
- Provided training to new hires, fostering a supportive work environment that encouraged growth and development within their departments throughout store.
Specialty Sales Associate
The Home Depot
05.2019 - 01.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Contributed to a significant increase in repeat customers through genuine relationship-building efforts combined with expert product knowledge.
- Managed inventory levels, ensuring adequate stock availability for customer demand and seasonal trends.
- Organized promotional events to drive awareness of specialty products and boost overall store revenue.
- Exceeded quarterly sales goals by employing strategic selling techniques.
- Trained new team members in sales strategies, product information, and company policies, contributing to their success in the role.
- Provided excellent customer service, resolving issues promptly and earning repeated business from satisfied clients.
- Assisted management with merchandising displays, creating visually appealing arrangements that attracted customer interest.
- Increased product sales by effectively communicating product features and benefits to customers.
- Maintained an up-to-date knowledge of industry trends and emerging products, sharing insights with colleagues and customers alike.
- Participated in inventory management tasks, including stock replenishment and loss prevention measures.
- Processed transactions accurately using point-of-sale systems to streamline checkout procedures.
Family Manager
Self
01.2007 - 05.2019
- Took time away from employment to focus on raising young children and managing a household.
IMPACT Plus Case Manager
Transformations, LLC
12.2002 - 01.2007
- Coordinated client assessments to identify needs and develop tailored care plans.
- Facilitated communication between multidisciplinary teams to ensure comprehensive service delivery.
- Monitored client progress, adjusting care strategies based on evolving needs and feedback.
- Conducted regular follow-ups with clients to evaluate satisfaction and effectiveness of services provided.
- Trained and mentored new case management staff on best practices and organizational policies.
- Advocated for clients' rights and access to community resources, fostering self-sufficiency.
IMPACT Plus Supervisor
Boys Haven
01.2002 - 11.2002
- Worked with team to ensure state regulations met.
- Trained and mentored staff, enhancing team performance and productivity.
- Conducted performance evaluations to identify training needs and development opportunities.
- Reviewed charts and gave feedback when needed.
Residential Counselor, IMPACT Plus Case Manager
Boys Haven
07.1999 - 01.2002
- Coordinated client assessments to identify needs and develop tailored care plans.
- Facilitated communication between multidisciplinary teams to ensure comprehensive service delivery.
- Monitored client progress, adjusting care strategies based on evolving needs and feedback.
- Conducted regular follow-ups with clients to evaluate satisfaction and effectiveness of services provided.
- Trained and mentored new case management staff on best practices and organizational policies.
- Advocated for clients' rights and access to community resources, fostering self-sufficiency.
- Monitored children in residential setting by providing daily care, following treatment plans, and ensuring client safety.
Education
Psychology
Kentucky Wesleyan College
Owensboro, KYSkills
- Organizational skills
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Verbal and written communication
- Attention to detail
- Time management
- Teaching strategies
Complex Problem-solving
Timeline
Back Office Associate
The Home Depot
08.2022 - 09.2024
Specialty Sales Associate
The Home Depot
05.2019 - 01.2024
Homeschool Teacher
Self
08.2014 - Current
Family Manager
Self
01.2007 - 05.2019
IMPACT Plus Case Manager
Transformations, LLC
12.2002 - 01.2007
IMPACT Plus Supervisor
Boys Haven
01.2002 - 11.2002
Residential Counselor, IMPACT Plus Case Manager
Boys Haven
07.1999 - 01.2002
Psychology
Kentucky Wesleyan College
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