Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Amanda Hawkins

Fayetteville,TX

Summary

Enthusiastic Sales Associate with more than8 years' experience. Highly professional with extensive training in effective merchandising, sales and customer service techniques. Retail professional which excels in fast-paced environments, bringing 8 years of experience and dynamic personality. Extensive history of success in customer service excellence and skill across merchandising, POS systems and money management. More than8 years of progressively responsible retail experience with national retail chains. A natural leader with a proven record of exceeding sales targets and driving excellent customer service. Trained and mentored new associates on methods and techniques to drive excellent customer service, leading to customer retention and loyalty. Passionate about helping customers and delivering excellent shopping experiences by applying extensive product knowledge to meet customer needs and provide solutions. A consummate team player who is self-motivated and thrives in a collaborative environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

C.N.A

Regency Towers Nursing Home
11.2019 - Current
  • Worked in a nursing home
  • Aided patients and residents with personal hygiene
  • Served meals
  • Provided patients/residents with care and companionship
  • Monitored vital signs
  • Assisted residents with activities of daily living
  • Aided in lifting residents when necessary
  • Coordinated activities for residents
  • Assisted with wound care
  • Recorded resident care daily
  • Changed bed linens
  • Performed post-mortem care, if needed

Sales Associate

The Ups Store
06.2017 - 02.2019
  • Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Stocked shelves and supplies and organized displays.
  • Educated customers on different products and product care.
  • Applied training in the recognition of security risks and loss prevention to help alleviate store theft.
  • Skillfully prepared merchandise for distribution and placement across sales floor.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Analyzed and properly processed product returns and assisted customers with other selections.
  • Answered questions regarding store policies and merchandise.
  • Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
  • Maintained adherence to all company protocols.
  • Worked collaboratively in team environment.
  • Accepted and processed returns.
  • Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
  • Managed customer cash and credit card transactions using company point of sale system.
  • Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
  • Directed individuals to merchandise locations.
  • Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Supported various patients with mobility and ambulatory care.
  • Verified all customers received receipts for purchases.
  • Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
  • Identified and addressed complex problems affecting the organization, contributing positively to business development.

Certified Nursing Assistant

Brenham Nursing And Rehab
01.2017 - 06.2017
  • Collaborated with interdisciplinary healthcare teams to provide high-quality support to patients.
  • Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
  • Followed and enforced safety protocols to protect patients and workers.
  • Provided continual advocacy for patients' welfare, rights and needs.
  • Supported patients' daily living needs, including feeding and bathing.
  • Reported any unusual circumstances in the patients' condition or environment.
  • Reviewed organization functions to stay up-to-date on procedures.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Observed patient responses and input updates into the computer system.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Coordinated and ensured safe patient living environment and assisted with daily living activities.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Supported various patients with mobility and ambulatory care.
  • Turned and positioned patients to maintain comfort and minimize problems.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Optimized daily workflow to boost patient outcomes and accomplish organizational objectives.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained sanitary residents' and program rooms.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Established relationships with patients, caregivers and healthcare professionals to promote patients' personal care plan goal achievement.
  • Monitored fluid outputs, documented results and collected specimens for testing.
  • Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Performed patient assessments, documented vital signs and reported changes to supervisors.

Certified Nursing Assistant/ Central Supply Coordinator

Kruse Village
02.2014 - 12.2016
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Performed patient assessments, documented vital signs and reported changes to supervisors.
  • Followed protocols and procedures to ensure effectiveness, efficiency and safety.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Coordinated and ensured safe patient living environment and assisted with daily living activities.
  • Observed patient responses and input updates into the computer system.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Monitored fluid outputs, documented results and collected specimens for testing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Transported patients between rooms and appointments or testing locations.
  • Managed and administered prescription and over-the-counter medications.
  • Provided continual advocacy for patients' welfare, rights and needs.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Followed and enforced safety protocols to protect patients and workers.
  • Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
  • Established relationships with patients, caregivers and healthcare professionals to promote patients' personal care plan goal achievement.
  • Conducted monthly inventories of materials on the work floor.
  • Drafted budgets, monitored warehouse costs and reduced expenses when possible.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Redirected shipments en route in response to customer requests.
  • Picked up incoming stock and delivered materials to designated locations.
  • Led cross-department initiatives to develop and pursue cost reduction programs.
  • Managed large product inventories and placed orders when product levels were running low.
  • Kept meticulous records of all orders in the computer system using orbit.
  • Arranged the movement of products from one company location to another.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Created and implemented standard operating procedures for records handling.
  • Verified and created claim Numbers by communicating with various insurance companies.
  • Executed billing tasks and recorded information in company databases.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Processed payment via telephone and in person with a focus on accuracy and efficiency.
  • Managed invoicing and payment processing operations.

Certified Nursing Assistant

Colonial Belle Nursing Home
03.2013 - 02.2014
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Provided continual advocacy for patients' welfare, rights and needs.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Turned and positioned patients to maintain comfort and minimize problems.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Supported patients' daily living needs, including feeding and bathing.
  • Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Observed patient responses and input updates into the computer system.
  • Followed and enforced safety protocols to protect patients and workers.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Coordinated and ensured safe patient living environment and assisted with daily living activities.
  • Supported various patients with mobility and ambulatory care.
  • Performed patient assessments, documented vital signs and reported changes to supervisors.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained sanitary residents' and program rooms.
  • Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
  • Monitored fluid outputs, documented results and collected specimens for testing.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality support to patients.
  • Established relationships with patients, caregivers and healthcare professionals to promote patients' personal care plan goal achievement.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.

Education

Certified nursing aide class - Nursing

Certification - Pharmacology

Williams School of Excellence
Austin
01.2025

High School Diploma - undefined

Hempstead High School
Hempstead, TX
08.2013

Skills

  • Billing and invoicing
  • Cash and credit management
  • Operations support
  • Home care services
  • Vital signs monitoring
  • Hospice care expertise

Certification

  • Certified Nursing Assistant (CNA) August 2013 to Present
  • CPR Certification

Additional Information

  • Skills
  • Medical supplies product knowledge Cash register operation
  • Multi-tasking strength Social perceptiveness
  • Flexible schedule Billing statement review
  • Merchandising expertise Collections duties
  • Stocking and replenishing Invoicing prowess
  • Point of sale / checkout Database management
  • Expert in orbit and pcc Account reconciliation
  • Cash handling Report development
  • Upselling Information security
  • Exceptional customer service Warehouse and manufacturing operations
  • Shipment processing Excellent sense of direction
  • Professional demeanor OSHA requirements knowledge
  • Contract preparation Purchasing
  • Interpersonal skills

Timeline

C.N.A

Regency Towers Nursing Home
11.2019 - Current

Sales Associate

The Ups Store
06.2017 - 02.2019

Certified Nursing Assistant

Brenham Nursing And Rehab
01.2017 - 06.2017

Certified Nursing Assistant/ Central Supply Coordinator

Kruse Village
02.2014 - 12.2016

Certified Nursing Assistant

Colonial Belle Nursing Home
03.2013 - 02.2014

Certified nursing aide class - Nursing

High School Diploma - undefined

Hempstead High School

Certification - Pharmacology

Williams School of Excellence

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