Amanda Haycook
Murfreesboro,TN
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Owner
Self-employeed Luna and Kai
2020.03 - 2023.06
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Barista Shift Supervisor
The Mix on Pine Island
2021.08 - 2023.05
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Memorized ingredients and recipes for wide variety specialty drinks.
Shopper
Shipt
2016.08 - 2022.05
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Customer Service Manager
Publix Supermarkets Store
2004.04 - 2011.05
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Associate of Arts - English Literature
Florida SouthWestern State College
Fort Myers, FL12.2014
Skills
- Business Management
- Sales management
- Verbal and written communication
- Customer Relations
- Employee Development
Timeline
Barista Shift Supervisor
The Mix on Pine Island
2021.08 - 2023.05
Owner
Self-employeed Luna and Kai
2020.03 - 2023.06
Shopper
Shipt
2016.08 - 2022.05
Customer Service Manager
Publix Supermarkets Store
2004.04 - 2011.05
Associate of Arts - English Literature
Florida SouthWestern State College
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