Amanda Hayes
Dayton,TN
Summary
Focused & dedicated patient care tech who prioritizes & delivers above & beyond patient care. Offers 11.5 years of experience in recording vital signs, collecting specimens, and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Team player with positive attitude & always trying to put a smile on one's face.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
CHI Memorial Hixson Hospital
10.2015 - Current
- Provide emotional & medical support to patients using compassion & being attentive to their needs.
- Reduced stress for patients and families through effective communication.
- Assisted nurses with essential tasks such as obtaining vital signs & reporting if they are out of range in a timely manner, obtaining glucose testings, assisting patients with activities of daily living such as dressing, bathing, feeding, mobility needs, assisting with physical exams, assisting with dressing changes.
- Providing high quality patient care
- Performing CPR
- Excellent Phlebotomy training & skills
- Mentoring new hires
- Medical Terminology knowledge
- Microsoft Word
- HIPPA Compliance
- Practice Infection Control
- Quick Problem Solver, Team-oriented, Multi-tasker, Time Management skills, Organization skills
- Creating & breaking down patient charts upon admission & discharge
- Calling in patient consults
- Answering patient calls and phone calls in a timely manner
- Documenting patient ADL's & intake/output
- Preparation of new admission patient rooms
- Use of Medical Asepsis
Certified Nursing Assistant
Elmcroft Of Shallowford
01.2014 - 08.2015
- Assisted patients with Dementia/Alzheimer's with ADL's
- Reported to nurse of any change with patient
- Provided patient's with meals
- Provided and assisted patient's with activities such as singing & dancing with them.
Certified Nursing Assistant
Soddy Daisy Healthcare Center
06.2012 - 08.2014
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like ensuring beds were lowered and proper positioning techniques.
- Promptly respond to call lights and reporting changes in patient condition to nurses.
- Made regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information.
- Served as an advocate for each patient's needs.
Customer Service / Cashier
Sears
01.2014 - 05.2014
- Handled customer transactions and addressing inquiries.
- Improved customer experience by answering any questions.
- Maintained a clean and organized workspace.
- Welcomed customers as they entered the store.
Education
Certified Medical Assistant (CMA) Program
Academy of Allied Health
01.2020
Phlebotomy Program
Miller Motte Technical College
12.2013
CNA Program
NHC of Chattanooga
03.2012
Skills
- Narcan Training
- Training on administering oral medications / injections
- Vital signs monitoring / Blood glucose monitoring
- Administering above & beyond patient care
- Excellent Phlebotomy skills / specimen collection
- Assisting with all ADL's (bathing, dressing, feeding, mobility needs, etc)
- HIPPA Compliance / Medical Asepsis Techniques / Practice of Infection Control
- Microsoft Word
- Team player / Quick problem solver / Efficient in busy times / Multi tasker
- Creating & breaking down patient charts upon admission & discharging
- Answering phone calls & patient calls in a timely manner
- Mentoring new hires
Accomplishments
2018 PCT of Excellence
2019 Caring Spirit Award
2022 PCT of Excellence
2023 PCT Ladder Level 4
2023 Unit Daisy Health Equity Award
Affiliations
- Secretary of Unit Council
- Co-chair of PCT Council
- Mentor of New Hires
Additional Information
I take care of each of my patients as if they were my family member, no matter their gender, age, ethnicity.
Certification
2012 - current Certified Nursing Assistant
2012 - current BLS/AED License
2013 Phlebotomy Tech
2020 Certified Medical Assistant
Timeline
Patient Care Technician
CHI Memorial Hixson Hospital
10.2015 - Current
Certified Nursing Assistant
Elmcroft Of Shallowford
01.2014 - 08.2015
Customer Service / Cashier
Sears
01.2014 - 05.2014
Certified Nursing Assistant
Soddy Daisy Healthcare Center
06.2012 - 08.2014
Certified Medical Assistant (CMA) Program
Academy of Allied Health
Phlebotomy Program
Miller Motte Technical College
CNA Program
NHC of Chattanooga
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