AMANDA HAYES
Grand Haven,MI
Summary
With a track record of driving results, I have led a team in reducing incoming referrals from 3000 to under 100. I possess the skills to streamline processes and optimize workflow through effective strategies. Expertise in identifying bottlenecks and implementing innovative solutions enhances efficiency. Leveraging strong analytical abilities and a collaborative approach, I achieve significant reductions in incoming referrals, improving productivity and overall organizational success.
Overview
11
11
years of professional experience
Work History
Lead Patient Service Representative
Corewell Health
02.2024 - Current
- Managed front desk operations, maintaining organization and ensuring all necessary paperwork was completed prior to appointments.
- Trained new Patient Service Representatives, contributing to a smooth onboarding process and fostering team cohesion.
- Increased revenue by accurately collecting copayments at the time of service, reducing outstanding balances owed by patients.
- Implemented new procedures for managing patient flow, decreasing wait times and improving overall clinic efficiency.
- Ensured compliance with organizational policies and procedures through thorough monitoring of daily operations at the front desk area.
- Conducted insurance verifications and pre-authorizations to expedite patient care and reduce billing errors.
Patient Access Specialist
Holland Hospital
09.2022 - 02.2024
- Processed insurance forms and verified details.
- Managed check-in procedures for Urgent Care visits.
- Archived files systematically.
- Processed copayments efficiently.
Assistant Director
Wee Friends' Childcare
05.2018 - 06.2020
- Working on schedules, making sure our numbers were in ratio, helping out where needed
- Working with State licensing agencies to make sure we were following the rules and regulations
- Documenting, training employees doing interviews
Preschool Teacher
Wee Friends' Childcare
06.2015 - 05.2018
- Making lesson Plans, documenting progress, talking to parents about daily activities, conflict management
- Making sure students were ready for kindergarten
Lead Infant Teacher
Wee Friends' Childcare
10.2013 - 06.2015
- Planning each daily activities along with working with parents and keeping them in contact with what is going on, while caring for and taking care of the children
Education
Bachelor's Degree - HEALTHCARE ADMINISTRATION
BAKER COLLEGE
05.2023
Associate Degree - EARLY CHILDHOOD EDUCATION
BAKER COLLEGE
05.2012
Skills
- Detail-Oriented Planner
- Clear Verbal Skills
- Effective Leadership
- Employee Development
- Calendar Management
- Effective Problem Resolution
- Critical thinking
- Compassion and Patience
- Conflict resolutions
- CERNER
- EPIC
Timeline
Lead Patient Service Representative
Corewell Health
02.2024 - Current
Patient Access Specialist
Holland Hospital
09.2022 - 02.2024
Assistant Director
Wee Friends' Childcare
05.2018 - 06.2020
Preschool Teacher
Wee Friends' Childcare
06.2015 - 05.2018
Lead Infant Teacher
Wee Friends' Childcare
10.2013 - 06.2015
Bachelor's Degree - HEALTHCARE ADMINISTRATION
BAKER COLLEGE
Associate Degree - EARLY CHILDHOOD EDUCATION
BAKER COLLEGE