Amanda Hayes
Poplar Bluff,MO
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Ozark Federal Credit Union. Skilled in account management and workflow optimization, I excel in relationship building and problem-solving. Achieved significant improvements in service delivery by leveraging both hard and soft skills, contributing to positive outcomes and heightened customer loyalty.
Overview
2021
2021
years of professional experience
Work History
Memeber Service Representative
OZARK FEDERAL CREDIT UNION
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Lead Vault Teller
Ozark Federal Credit Union
- Improved operational efficiency through periodic review and optimization of existing policies and procedures related to vault functions.
- Served as a reliable point of contact for both internal and external stakeholders, handling sensitive information with discretion and maintaining the highest levels of confidentiality.
- Conducted thorough investigations of any suspicious activity or potential fraud, safeguarding the bank''s assets.
- Managed a team of tellers effectively, providing guidance, support, and setting performance expectations that contributed to overall success in the lead vault teller role.
Medical Assistant
Dr. John Patty Obgyn
01.2018 - 03.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
EMT-B
Butler County EMS
04.2010 - 03.2018
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Ensured timely decision-making under pressure during challenging rescue operations.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Boosted patient satisfaction through compassionate communication and empathetic care during crises.
- Enhanced team performance by collaborating with paramedics, nurses, and physicians during high-pressure situations.
Education
Certification - Applied Sciences
Three Rivers Community College
Poplar Bluff, MO03.2005
General -
Piplar Bluff Senior Hugh School
Poplar Bluff, MO05.1998
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Dispute resolution
- Account management
- Complaint handling
- Service upselling
- Database management
- Banking
- Account reconciliation
- Payment processing
- Workflow optimization
Timeline
Medical Assistant
Dr. John Patty Obgyn
01.2018 - 03.2020
EMT-B
Butler County EMS
04.2010 - 03.2018
Memeber Service Representative
OZARK FEDERAL CREDIT UNION
Lead Vault Teller
Ozark Federal Credit Union
Certification - Applied Sciences
Three Rivers Community College
General -
Piplar Bluff Senior Hugh School
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