Amanda Hayes
Randleman,NC
Summary
Dynamic professional with a strong foundation in customer service and patient care. Skilled in vital sign assessments and inventory management, contributing to a clean and safe environment. Looking to leverage experience to improve patient outcomes and enhance service quality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
CNA
Glenda Hensley
Asheboro, NC
08.2019 - 09.2024
- Assisted in maintaining a clean and safe environment for patients.
- Supported mobility by helping patients with transfers and ambulation exercises.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Monitored food intake and output as directed by nursing staff.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted residents with bathing and dressing to promote personal hygiene.
Sales Associate
Family Dollar
Ramseur, North Carolina
10.2016 - 07.2023
- Assisted customers in selecting products and addressing inquiries.
- Maintained knowledge of current promotions and store policies.
- Processed transactions accurately using point-of-sale systems.
- Organized merchandise displays to enhance customer experience.
- Collaborated with team members to achieve sales goals.
- Handled inventory management and restocking of shelves.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
Education
Associate of Arts - Business
Randolph Community College
Asheboro, NC12-2025
Skills
- Customer service
- Time management
- Data entry
- Patient care
- Vital sign monitoring
- Inventory management
- End-of-life care
- Compassion and empathy
- Multitasking and organization
- Problem-solving
- Critical thinking
- Adaptable
- Quick problem solver
- Valid [state] driver's license
Timeline
CNA
Glenda Hensley
08.2019 - 09.2024
Sales Associate
Family Dollar
10.2016 - 07.2023
Associate of Arts - Business
Randolph Community College
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