Amanda Hayles
Fayetteville,USA
Summary
Goal-oriented professional with exceptional customer service skills seeking to be an asset to any organization.
Highly motivated, results-driven young lady with strong interpersonal skills. Possesses excellent team building and leadership abilities to enhance business outcomes. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
Work History
Store Manager
Bijou Beauty Supply
Jersey City , NJ
11.2022 - Current
- Assisted in daily store operations, including inventory management and staff scheduling
- Managed customer service initiatives to enhance shopper satisfaction and loyalty
- Conducted regular staff training sessions to ensure high levels of product knowledge and service
- Implemented visual merchandising strategies to increase product visibility and boost sales
- Assisted in recruitment and onboarding of new team members to build a strong workforce
- Developed marketing promotions and engaged in community outreach to attract new customers
- Resolved customer complaints and issues effectively, enhancing brand reputation
- Oversaw cash handling procedures and maintain accurate financial records
- Collaborated with upper management on strategies for store improvement and growth
Draw Officer
Supreme Ventures Ltd.
Jamaica
12.2020 - 10.2022
- Host live televised draw show
- Observed trends in outside sales activities
- Managed coordination of drawing activities
- Managed interactions with Gaming Regulators to streamline draw procedures
- Filing
- Maintained detailed records of weekly team attendance in Excel spreadsheets
Receptionist/ After Sales Administrator
Magna Motors Dealership Ltd
Jamaica
02.2016 - 01.2020
- Direct incoming & outgoing calls
- Receive, sort and distribute daily mail/deliveries
- Manage office supplies, lunch orders; assist with other administrative tasks as needed
- Assist Sales Assistant
- Versed in CDK & CRM
- Apply for Import Entry for vehicles
- Assign stock number to vehicles from the port
- Sort and tag all vehicle keys
- Monthly reports for (attendance infraction, fuel for customers & company Vehicles)
- Assist customers regarding vehicle prices and specs
- Scheduling of service appointments
- Assist Sales Manager in multiple task
- Dispatch company bearer
- Daily Sales Query Log
- Promoted-After Sales Assistant
- Schedule daily service appointments for customers
- File insurance claims on Company’s behalf
- Purchase Consumables for After Sales Dept
- Prepare Purchase Orders
- Collect & submit all After Sales invoices to Accounts Dept
- Filing of customers service records
- Schedule for all accessories to be fitted on new sales vehicles
- Coordinate Servicing of units in Montego Bay
- Solve customer complaints/ conflicts
- Promoted-After Sales Administrator
- Bill & prepare all invoices (Service Jobs)
- Service Advisor (fill in)
- Purchase all Consumables for Sales & After Sales
- Plan & Co-ordinate all Company events (Office Party, Social events, General Meetings)
Telephone Operator/Customer Service Representative
Guardsman Ltd
06.2015 - 01.2016
- Answered incoming calls in a professional, courteous and timely manner.
- Transferred calls as necessary to appropriate departments or personnel.
- Deal with the needs of the company’s staff with respect to Jobs letters etc
- Navigated multiple computer systems simultaneously while speaking with customers on the phone.
- Provide information to clients and potential clients over the phone
- Help in the coordination of promotional events
- Reported any issues that arose during telephone conversations to management for further investigation.
Marketing Temp
Toyota Jamaica
Jamaica
11.2015 - 01.2016
- Coordinated new marketing strategies with the Marketing and Assistant Marketing Manager
- Provided administrative support to departments, such as filing, data entry, and answering phones.
- Assisted with the preparation of various reports for management review.
- Performed research projects as requested by supervisors.
- Completed data entry tasks within specified timeframes.
Telephone Operator
ALCAR Construction & Haulage Company Limited
Jamaica
01.2013 - 06.2015
- Answered incoming calls in a professional, courteous and timely manner.
- Took messages accurately and delivered them promptly to the intended recipient.
- Managed company fuel procurement
- Aided in acquiring construction supplies
- Authorized fuel distribution for company vehicles
- Performed data entry with QuickBooks
- Contributed to event planning
Promotional Sales Representative
LIME Jamaica
Jamaica
01.2012 - 12.2013
- Promoted products at trade shows, conventions, conferences, and other events.
- Showcased latest goods to potential buyers
- Engaging with public to gather insights about Claro
- Organized successful event campaigns
- Monitored competitors' marketing activities to stay ahead of the competition.
- Responded promptly to customer inquiries regarding product information or availability.
Customer Care Rep / Credit Officer (Personal & Business Loan)
First Union Financial Company Limited
Jamaica
07.2011 - 09.2012
- Verified accuracy of loan documents prior to approval.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Negotiated terms and conditions of loan contracts.
- Answered customer inquiries over the phone and via email.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Approved or denied loan applications based on established guidelines.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Explained various types of loans available to customers and their associated terms and conditions.
- Provided customer service support throughout the entire process from application through closing.
Education
Diploma - Content Marketing & Advertising
iCreate (UCC)
01.2013
Math’s Unlimited -
01.2011
Camperdown High School -
01.2008
Skills
- Microsoft Office
- Efficient
- Typing
- Excellent Time Management
- Microsoft Excel
- Team Player
- Innovative
- Effective
- Team Development
- Supply Ordering
- Strategic thinker
- Multitasking and Organization
- Outstanding communication skills
- Customer Service
- Problem-Solving
- Reliable
- Goals and performance
- Friendly and Positive
- Team Leadership
Hobbies and Interests
- Lover of all genres of music
- Carnival
- Movie lover
- Planning & coordinating of events
Summaryofqualifications - Caribbeanexaminationcouncil
3, 2, 3, 3, 2, 2
Affiliations
- cooking (Jamaican food)
- Lover of music
- Carnival (Caribbean style)
- Road trips
- celebrating Holidays
- Movie lover
Timeline
Store Manager
Bijou Beauty Supply
11.2022 - Current
Draw Officer
Supreme Ventures Ltd.
12.2020 - 10.2022
Receptionist/ After Sales Administrator
Magna Motors Dealership Ltd
02.2016 - 01.2020
Marketing Temp
Toyota Jamaica
11.2015 - 01.2016
Telephone Operator/Customer Service Representative
Guardsman Ltd
06.2015 - 01.2016
Telephone Operator
ALCAR Construction & Haulage Company Limited
01.2013 - 06.2015
Promotional Sales Representative
LIME Jamaica
01.2012 - 12.2013
Customer Care Rep / Credit Officer (Personal & Business Loan)
First Union Financial Company Limited
07.2011 - 09.2012
Diploma - Content Marketing & Advertising
iCreate (UCC)
Math’s Unlimited -
Camperdown High School -
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