Amanda Haynes
Port Trevorton,PA
Summary
Ability to multi-task to accomplish workload efficiency. Ability to maintain accuracy and production standards. Attention to detail and accuracy. Technical and analytical skills. Strong oral and written communication skills. Problem solving and negotiation skills Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Unit Assistant
Evangelical Community Hospital
Lewisburg, PA
01.2024 - Current
- Provided administrative support to the nursing team and other healthcare professionals.
- Maintained accurate documentation of patient information and medical records.
- Answered incoming calls and directed them to the appropriate personnel or department.
- Greeted patients upon arrival and provided assistance as needed.
- Entered data into electronic health record systems accurately and efficiently.
- Performed basic clerical duties such as filing paperwork, photocopying documents, faxing documents.
- Coordinated transportation services for patients when needed.
- Acted as a liaison between healthcare providers, staff members, patients, families, insurance companies.
- Assisted with preparing discharge summaries for patients.
- Updated patient information in computer databases regularly.
- Maintained updated knowledge of medical terminology and nomenclature.
Owner
Barking Me Crazy
Port Trevorton, PA
05.2022 - Current
- Gave pet care when required including walking dogs.
- Assisted with pet care including feeding and walking.
- Responded promptly to customer inquiries about pet care services.
- Maintained records of client information and pet care instructions.
- Greeted customers and provided information on pet care services.
- Organized documents related to pet care in an efficient manner.
- Prepared and implemented customized schedules for individual canine clients, ensuring all needs were met.
- Provided compassionate care to dogs of all breeds, ages, and temperaments.
- Cleaned litter boxes, cages, and other areas of the home as needed.
- Provided food and water for the cats according to the owners' instructions.
- Conducted daily check-ins with cats to ensure their health and safety.
- Observed cats for any signs of illness or injury.
- Administered medications when needed in accordance with veterinarian's orders.
Cashier/Customer Service Representative
Surplus Outlet
Northumberland, PA
09.2023 - 01.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Order Selector
Weis Warehouse
Milton, PA
08.2023 - 10.2023
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Organized stock on shelves according to predetermined sequence.
- Verified accuracy of orders prior to loading onto delivery trucks.
- Confirmed shipments against purchase orders for correctness of items, quantity, and quality.
- Maintained cleanliness of work area by sweeping floors, removing debris from racks and shelves.
- Inspected product for damages or defects before placing them into containers.
- Reported any discrepancies with order fulfillment immediately to supervisor and manager.
- Recorded item numbers and quantities picked on pick sheets or computer terminals.
Store Manager
Dollar General
Marysville, PA
06.2022 - 08.2023
- Interviewed, hired, and trained staff to meet company objectives
- Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction
- Assessed departmental operations to determine areas for improvement and support
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback Set clear expectations and helped employees pursue optimal paths for achieving each target
- Resolved product or service problems by clarifying customer complaints and determining optimal solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Assistant Store Manager
Dollar General
Mifflintown, PA
10.2019 - 06.2022
- Evaluated employee job performance and motivated staff to improve productivity
- Assessed team member performances by delivering one-on-one coaching to promote better service
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes
- Delivered continuous training to associates to maximize performance and customer relations skills
- Accounts receivable Ability to make appropriate decisions based upon current policies and guidelines Demonstrated the ability to handle multiple assignments competently, accurately, and efficiently
Lead Sales Associate
Dollar General
Port Trevorton, PA
09.2019 - 10.2019
- Greeted customers and provided product information.
- Provided customer service to ensure satisfaction.
- Organized store displays for maximum visibility of products.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Analyzed monthly sales reports to identify trends in customer buying habits.
- Developed strategies to increase sales and promote new products.
- Monitored stock levels, identified discrepancies, and reported them to management.
Kennel Attendant
Paws Inn
Selinsgrove, PA
06.2017 - 07.2019
- Cleaned and sanitized kennels, cages, runs, and play yards.
- Ensured proper feeding of all animals in the facility according to established guidelines.
- Provided daily exercise for pets in accordance with their owners' instructions.
- Administered medications and vaccinations as prescribed by veterinarians.
- Monitored health of animals on a daily basis and reported any changes or concerns to supervisor.
- Kept accurate records of animal care activities such as feedings, treatments, bathing.
- Greeted clients upon arrival at the facility and provided tours when necessary.
- Maintained cleanliness of work areas including grooming stations, office space, storage areas.
- Transported animals between veterinary offices and kennel facilities when needed.
- Provided tender loving care to all animals in the facility.
- Controlled pests within the facility using approved methods such as traps and sprays.
- Recorded detailed information regarding each animal's behavior while in care.
- Observed animals for signs of illness or injury and reported findings to supervisor immediately.
- Performed basic grooming services such as brushing fur coats and trimming nails.
- Provided socialization opportunities for pets through playtime activities.
- Followed safety protocols when handling large or aggressive animals.
- Assisted in training new staff members on proper animal handling techniques.
- Responded promptly to customer inquiries related to pet health or behavior issues.
- Prepared food to meet needs of animals under care with appropriate meals.
- Maintained clean and orderly play yards, kennels and cages.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Waitress
Shafer's Soft Serve
Port Trevorton, PA
03.2016 - 12.2016
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Calculated charges, issued table checks and collected payments from customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Host
Applebee's Grill + Bar
Selinsgrove, PA
03.2015 - 05.2015
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
- Managed incoming calls during busy shifts.
- Answered telephone to provide dining information and take reservations.
Education
2014 -
Selinsgrove Area High School
Selinsgrove, PA06-2014
Skills
- Performance Evaluations
- Coaching and Mentoring
- Multitasking and Organization
- Leading Team Meetings
- Team Management and Supervision
- Team Building
- Problem-Solving
- Time Management
- Issue Resolution
- Positive and Constructive Feedback
- Handling Customer Complaints
- Quality Assurance
- Calendar Management
- Travel Arrangements
- Patient care delivery
- Microsoft Office expertise
- Knowledge of medical terms
- Policy Enforcement
- Patient assistance
- Document Management
- Health evaluation
- Sanitation Procedures
- Dietary guidelines
- Animal Grooming
- Care Monitoring
- Money Handling
- Customer Service
- Loss Prevention
- Positive and professional
- Retail merchandising expertise
- Point of sale systems
Certification
- Current BLS certification
Timeline
Unit Assistant
Evangelical Community Hospital
01.2024 - Current
Cashier/Customer Service Representative
Surplus Outlet
09.2023 - 01.2024
Order Selector
Weis Warehouse
08.2023 - 10.2023
Store Manager
Dollar General
06.2022 - 08.2023
Owner
Barking Me Crazy
05.2022 - Current
Assistant Store Manager
Dollar General
10.2019 - 06.2022
Lead Sales Associate
Dollar General
09.2019 - 10.2019
Kennel Attendant
Paws Inn
06.2017 - 07.2019
Waitress
Shafer's Soft Serve
03.2016 - 12.2016
Host
Applebee's Grill + Bar
03.2015 - 05.2015
2014 -
Selinsgrove Area High School