Amanda Haynes
Maple Valley
Overview
10
10
years of professional experience
Work History
Lead Permit Review Coordinator
King County Dept of Local Services, Permitting Division
09.2021 - Current
- Lead a team of permit review coordinators and collaborate with permitting staff working toward continuous improvement of customer services and permit processes
- Track incoming work and outgoing work; assign work to team members and establish team goals
- Create effective documents, standard operating procedures, permit trackers, and processes that are used to document and track status of multiple permits and communicate statuses to permitting staff
- Accurately and efficiently use permitting software and online portals, and available technology tools for receiving, screening, routing, quality assurance of building and land use applications
- Work closely with all levels of staff within the organization to accomplish primary objectives
- Follow up with applicants at various permitting stages; process notifications; ensure permit tracking systems are updated accurately
- Act as first point of contact for residents and contractors applying for building and land use permits
- Assist customers in finding answers to their questions regarding King County permitting codes, policies, and procedures
- Provide excellent customer service to the public, including working with customers who are upset or angry in a positive and professional manner
Lead Permit Coordinator
Waterfront Construction
08.2018 - 09.2021
- Wrote project and site narratives, completed permit applications for clients and submitted to various agencies to obtain required land use and building permits
- Followed up regularly with agencies for updates and acted as main point of communication for clients
- Monitor and report statuses of more than 90 permits at a time using project management software
- Constantly update data on each project and communicate regular updates to internal staff and customers
English Language Teacher
Nawamintharachinuthit Bodindecha School
10.2017 - 06.2018
- Company Overview: Bangkok, Thailand - English Language Teacher
- Developed effective lesson plans to teach English grammar, vocabulary, and pronunciation to a diverse student population
- Maintained detailed records of student progress in order to track academic achievement over time
- Assessed student progress through tests and assignments, providing feedback for improvement
- Bangkok, Thailand - English Language Teacher
Account Specialist
Alpha Technologies, Inc
02.2015 - 08.2017
- Invoiced and reported for designated companies within the Alpha Group and management of high level tier accounts
- Prepared detailed reports for management summarizing account status and performance metrics
- Provided training to new employees on accounting processes, procedures, policies, software systems
Education
Bachelor of Arts - Journalism
Western Washington University
Bellingham, WA03.2012
Skills
- Microsoft Office Suite
- Project management/tracking
- Problem solving
- Research
- Customer service
- Verbal/written communication
Timeline
Lead Permit Review Coordinator
King County Dept of Local Services, Permitting Division
09.2021 - Current
Lead Permit Coordinator
Waterfront Construction
08.2018 - 09.2021
English Language Teacher
Nawamintharachinuthit Bodindecha School
10.2017 - 06.2018
Account Specialist
Alpha Technologies, Inc
02.2015 - 08.2017
Bachelor of Arts - Journalism
Western Washington University
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