Amanda Hazlett
Springfield,OH
Summary
Experienced Business Supervisor looking to contribute to an organization that values hard work, success and innovative thinking. Eager to contribute to a teams success through hard work, attention to detail, excellent organizational skills, and strong communication skills. Extensive track record of managing operational processes, successfully implementing strategic business initiatives by building relationships with employees across all levels of the organization, stakeholders, and customers. Offers excellent leadership skills, employee development, and committed to team coordination.
Overview
9
9
years of professional experience
Work History
Finance Supervisor SPBM/Medical/Dental/DODD
Gainwell Technologies
Dublin, Ohio
03.2022 - Current
- Managed and coached a team of ten junior and senior financial analysts and four quality assurance associates.
- Employee hiring, onboarding, and training.
- Evaluating employees' performance reviews and assessments.
- Providing assistance and guidance to help improve or advance employees' careers.
- Assign and monitor daily processes to analysts to ensure accuracy and SLAs are met.
- Ensure compliance with federal and state financial legal requirements by reviewing existing and new legislation, and enforcing adherence to requirements.
- Built and tested operational processes to perform AR, AP, and CR, bank reconciliation, and 1099 reports.
- Prepare financial reports by collecting, analyzing, and summarizing information, issues, and trends.
- Collaborate with other cross-functional teams to ensure effective communication, SLAs, and processes are met.
- Collaborate with management and the client to review and discuss financial decisions.
- Support the development and updating of key documents related to Operational Finance.
- Troubleshoot and research issues that may arise within the Finance Scope of Responsibility.
- Built and worked with the internal Quality Assurance team to audit all financial processes.
- Coordinated the audit process by providing the required documentation to auditors in a timely manner.
- Manage a weekly billion-dollar financial cycle by analyzing and reviewing all claims from providers, and ensuring financial transactions are recorded accurately.
- Manage the company’s billion-dollar bank accounts.
Payee Administrative Supervisor
Assurant
Springfield, Ohio
09.2015 - 03.2022
- Manually assign daily workflow to team
- Create more efficient ways to increase efficiencies
- Monitor quality for each individual and as a team
- Mentor and assist 17 direct employees and 105 indirect employees
- Manage client payees
- Train incoming Team Leads
- Manages time off requests to ensure compliance
- Back up other Supervisors and Operational Managers
- Maintain a professional relationship with clients and upper management
- Run reports for KPI or SLA requirements
- Problem solving to aid quality, compliance for low performing employees
- Ensure federal and state laws are being followed and updated in companies operating procedures
- Customer Service for incoming and outgoing calls
Pharmacy Technician
CVS
Springfield, Ohio
09.2015 - 03.2022
- Take important steps to ensure all medication needs and regulatory compliance standards are met for our patients
- Demonstrate ethical conduct and maintain patient confidentiality
- Work assigned stations to fill patient prescriptions safely and accurately, process credit/debit transactions for the customer
- Ensure customer knowledge of medication
- Providing quality caring service that exceeds customer expectations
- Perform all packaging, staging, returns, and receiving requirements as needed
- Call insurance plans to follow-up on submitted prior authorizations in a timely manner
- Communicate any changes to prior authorization criteria or issues related with various insurance plans and processors to management team
- Scan and send new or authorized orders to the appropriate destination
- Track all claim detail, activity, and outcomes as directed
- Cross train for coverage of other positions
- Follow all applicable government regulations including HIPAA
- Reconcile facility responses via online communications portal
Education
Healthcare Administration Management, Human Resources
University of Arizona Global Campus
11.2024
High School Diploma -
Northeastern Local School District
Springfield05-2000
High School Diploma -
Clark County Joint Vocational School
Springfield05-2000
Skills
- Accounts receivable and payable
- Self-motivation
- Organization
- Staff recruitment and hiring
- Customer service
- Problem-solving
- Team building
- Client relationship
- Reporting oversight and prioritizing
- Verbal and written communication
- Staff training
- Strong Work Ethic
- Processes and procedures
- MS Office
- Microsoft Teams
- PowerPoint
- MySQL
- SAP
References
Available upon request
Timeline
Finance Supervisor SPBM/Medical/Dental/DODD
Gainwell Technologies
03.2022 - Current
Payee Administrative Supervisor
Assurant
09.2015 - 03.2022
Pharmacy Technician
CVS
09.2015 - 03.2022
Healthcare Administration Management, Human Resources
University of Arizona Global Campus
High School Diploma -
Northeastern Local School District
High School Diploma -
Clark County Joint Vocational School