Amanda Heckert
Ocean Pines,MD
Summary
Dynamic professional with a proven track record at Holloway Funeral Home, specializing in reporting systems and relationship management. Expertise in financial reporting and project management led to the successful development of inventory systems, improving customer support and community engagement. Committed to delivering measurable results and fostering positive connections.
Overview
12
12
years of professional experience
Work History
Pet Services Family Associate
Holloway Funeral Home
10.2024 - Current
- Provide direct support to senior leadership by developing reporting systems for the pet services department.
- Guide pet owners through the cremation process by coordinating pet pick up, product sales, and return of pet remains.
- Facilitate communication between pet owner and funeral home staff at time of pet cremation.
- Develop and implement inventory systems for cremation jewelry and archived cremation remains.
- Provide management with monthly, quarterly, and yearly reporting on volume and sales in the pet division of the funeral home.
Funeral Insurance Claims Specialist/Accounting Assistant
Charles F. Snyder Funeral Homes
01.2022 - 09.2024
- Provided direct support to the Controller.
- Worked closely on short and long term projects related to the funeral home operation as well as other properties and assets managed by Chales F Snyder Funeral Home and Crematory.
- Provided direct support to the admin/hr director.
- Established procedures and assisted in training of new admin staff.
- Represented the company at the local business association.
- Conducted community relation events on behalf of the organization.
- Provided assistance to funeral directors and families processing life insurance claims in order to pay funeral expenses.
- Completed, reviewed, and notarized documents requested by the funeral home funding company and life insurance companies.
- Provided tracking and follow-up on all outstanding claims to the funeral home accounting department.
- Maintained relationships with the funeral directors, families, and insurance companies to ensure claims were processed in a timely manner.
- Assisted accounting staff with Quickbooks entries, bill paying, and vacation coverage.
- Maintained filing system for six funeral homes.
Community Portfolio Manager
Boyd Wilson, LLC
Lancaster, USA
11.2019 - 01.2022
- Provided management to a portfolio of 8-10 Homeowner Associations and Condominium Owners Associations.
- Established and maintained vendor relationships for HOAs and COAs for services provided to the communities: landscaping and snow removal, handyman services, pool maintenance, etc.
- Conducted meetings for community boards as well as annual meetings for community homeowners.
- Drafted community operating budgets, approved invoices for vendor payments, and provided monthly financial reports to the Associations.
- Was the point of contact for homeowners making requests of the Association Boards.
- Received certification as a Certified Manager of Community Associations - CMCA from the industry group Community Associations Institute.
Customer Relations / Acquisition Specialist
Select Security
Lancaster, USA
08.2013 - 07.2019
- Analyzed contracts to ensure compliance with company acquisition standards and made recommendations for acquisition based upon fiscal health of prospective purchase.
- Performed cost benefit analysis of services listed in current contract comparing services purchased versus services utilized.
- Utilized multiple accounting platforms including Sedona Office, Microkey, and Quickbooks to transform acquisition’s bookkeeping into company compliant accounting procedures.
- Completed post-purchase quality control review for billing and data errors; making corrections as needed.
- Followed and supported each acquisition through the first year with the company to ensure a smooth transition.
- Advocated for corporate account holders by providing specialized dispatch instructions and service plans.
- Fielded concerns regarding billing disputes, service inquiries, and monitoring procedures.
- Managed escalated issues by scheduling service response and providing technical support on physical alarm systems.
Education
PA Notary Public Training -
10.2022
High School Diploma -
Red Lion Area SHS
Microsoft Excel Certificate -
Harrisburg Area Community College
Certified Manager of Community Associations -
Community Association Institute
Skills
- Reporting systems
- Financial reporting
- Project management
- Community engagement
- Data analysis
- Effective communication
- Relationship management
- Problem solving
- Inventory management
- Customer support
- Training and development
- Vendor relations
Timeline
Pet Services Family Associate
Holloway Funeral Home
10.2024 - Current
Funeral Insurance Claims Specialist/Accounting Assistant
Charles F. Snyder Funeral Homes
01.2022 - 09.2024
Community Portfolio Manager
Boyd Wilson, LLC
11.2019 - 01.2022
Customer Relations / Acquisition Specialist
Select Security
08.2013 - 07.2019
PA Notary Public Training -
High School Diploma -
Red Lion Area SHS
Microsoft Excel Certificate -
Harrisburg Area Community College
Certified Manager of Community Associations -
Community Association Institute
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