Amanda Heckman
Catonsville,MD
Summary
Proven leader in the hospitality sector, adept at multitasking and exceptional communication, enhanced Cafe Normandie's revenue through strategic upselling and superior guest relations. Trained teams, ensuring high service standards and efficiency in high-volume settings. Expert in food and beverage preparation, with a knack for creating memorable dining experiences.
Overview
7
7
years of professional experience
Work History
Head Server
Cafe Normandie
11.2022 - Current
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Organized staff schedules to optimize coverage during busy periods without compromising service quality or employee satisfaction.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Double T Diner
08.2019 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Bartender
Quarter Deck
04.2017 - 11.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
GED -
Vance-Granville Community College
Henderson, NC07.1999
Skills
- Multitasking skills
- Cash Handling
- Exceptional communication
- Training employees
- Guest Relations
- Food and beverage preparation
- Team Supervision
- Order Accuracy
- Service prioritization
- High-volume dining
- Fine-dining expertise
- Upselling techniques
Timeline
Head Server
Cafe Normandie
11.2022 - Current
Server
Double T Diner
08.2019 - 05.2021
Server/Bartender
Quarter Deck
04.2017 - 11.2017
GED -
Vance-Granville Community College