AMANDA HEDRICK
Westville,NJ
Summary
Energetic and experienced hospitality professional possessing key talents in relationship building, problem solving, and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Conference Services Manager
Wurzak Hotels
01.2024 - Current
- Oversee all aspects of SMERF and corporate events after booking, and communicate information to relevant departments.
- Create, generate, and distribute Banquet Event Orders, resumes, function diagrams, and correspondence.
- Coordinate food and beverage requirements, rooming lists, vendors, transportation, audio visual, reservations, deliveries, billing, and logistical aspects of events.
- Increase sales through upselling food and beverage, audio visual services, additional space, and upgraded rooms.
- Maintain accurate bookings, reports, and data in Delphi.
- Design, create, and distribute hotel signs, forms, and marketing material for compound property.
- Q2 Culture Champion 2024.
Event and Marketing Coordinator
Sandcastle Fun Company
05.2021 - 01.2024
- Increased revenue through new client solicitation, upselling additional services, and in person sales calls.
- Created, negotiated, and closed on sales contracts for parties, classes, and events.
- Managed administrative aspects of events, booking, staffing, and promotions.
- Managed event logistics and operations for parties, concerts, and events.
- Created opportunities for clients to provide feedback to evaluate success and make improvements.
- Revamped marketing program to increase new business and keep pace with changing trends in target markets.
Event Specialist
Woodcrest Country Club/The Legacy Club
03.2021 - 11.2022
- Excelled at event and catering sales, upselling, and creating custom experiences.
- Boosted event sales by developing and implementing strategic marketing plans.
- Managed administrative aspects of events, booking, staffing, and promotions.
- Achieved consistent growth in overall event bookings through proactive prospecting efforts and diversification of client portfolio.
- Planned large-scale events such as weddings, trade shows, conferences, and meetings. Provide guests with a one-of-a-kind experience while demonstrating the highest standards of courtesy and hospitality.
- Prioritized exceptional time management.
- Provided a level of customer service that exceeded the expectations of clientele.
- Executed day-of coordination including line management and expo.
- Built ongoing client relationships.
- Utilized effective, result driven sales skills
Event Manager
NEST Center City
10.2018 - 03.2020
- Coordinated all details of event including logistics, registration, attendee tracking, pre-and post-event evaluations for all off-site festivals, in-house events, and partnerships.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Interviewed, hired, trained, and managed event staff.
- Identified and contracted with outside vendors, caterers, performers.
- Worked with GM to establish sales goals and ways to increase revenue.
- Revamped party packages thus increasing bookings over previous year.
- Sold out every event planned in 2019.
Grassroots Marketing and Events Representative
Road Runner Sports
06.2013 - 03.2017
- Identified and solicited potential partners to hold in-store events.
- Planned, established budgets for, and executed on-site grassroots marketing events to drive store revenue and build strong relationships with customers.
- Negotiated partnership and sponsorship contracts.
- Managed social media and off-site marketing campaigns.
- Met or exceeded monthly, quarterly, and yearly revenue goals.
- Trained, mentored, and served as a resource for new representatives from around the country.
- Exceeded event revenue goal by 18%, the highest in the company, in first year of employment at Road Runner Sports.
- Three-time VIP Award (Company wide Employee of the Quarter) Winner.
Adventure Run Representative
Road Runner Sports
03.2014 - 12.2016
- Managed, planned, and hosted large monthly event series.
- Gained sponsorship from dozens of area businesses each year.
- Effectively recruited, trained, managed, and built relationships with expansive volunteer team.
- Developed on-the-spot contingency plans for various pitfalls associated with events.
- Served as master of ceremonies at dozens of events keeping crowd engaged and enthusiastic.
- Managed social media accounts, email marketing, brand messaging, and community relations.
- Executed detailed inventory of all materials at start and end of season.
- Built the Adventure Run program in Cherry Hill, increasing attendance and sales each year and securing extensive local sponsorship, making it one of the most successful Adventure Run programs within Road Runner Sports.
- Traveled nationally to train new Adventure Run Representatives.
Event Coordinator
Build Jake's Place
01.2011 - 01.2012
- Freelance project heading event management department for a non-profit focused on building playgrounds accessible to children with disabilities.
- Coordinated event design and managed events on site including wine tastings, children's ball, auctions, Touch-a-Truck, and 5K run.
- Developed and headed multiple marketing strategies including grassroots fundraising campaign
- Managed procurement, contracting, vendor negotiation, and donor acquisition.
- Worked extensively with online databases, registration software, and Microsoft Office Suite.
Education
Bachelor of Science - Tourism And Recreation Management
Arizona State University
Tempe, AZ05.2024
Associate of Science - Hospitality Technology
Camden County College
Blackwood, NJ05.2022
Certificate in Event Management And Design
Special Events Institute / Bryant University
Smithfield, RISkills
- Superior customer service
- Extensive event sales, planning, and management experience
- Hiring and team development
- Strong communicator
- Microsoft 365, Google Workplace, Reserve, Canva, Social Tables, Constant Contact, Delphi, OnQ, PEP
- ServSafe Manager Certification
- Time management skills
- Relationship building
- Creative problem solving
Timeline
Conference Services Manager
Wurzak Hotels
01.2024 - Current
Event and Marketing Coordinator
Sandcastle Fun Company
05.2021 - 01.2024
Event Specialist
Woodcrest Country Club/The Legacy Club
03.2021 - 11.2022
Event Manager
NEST Center City
10.2018 - 03.2020
Adventure Run Representative
Road Runner Sports
03.2014 - 12.2016
Grassroots Marketing and Events Representative
Road Runner Sports
06.2013 - 03.2017
Event Coordinator
Build Jake's Place
01.2011 - 01.2012
Bachelor of Science - Tourism And Recreation Management
Arizona State University
Associate of Science - Hospitality Technology
Camden County College
Certificate in Event Management And Design
Special Events Institute / Bryant University