Amanda Heflin
Cashmere
Summary
Dynamic and dedicated server and bartender with a strong work ethic. Proven track record in exceptional customer service ensuring guest satisfaction during high-volume periods. Skilled in menu memorization and team collaboration, consistently enhancing the dining experience through attentive service and effective communication.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Riverside Pub
06.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Johnny's Empire Pub and Club
04.2022 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Kristall's Resturant and Lounge
11.2017 - 01.2019
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Srever
The Tumwater
08.2016 - 06.2017
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Bartender
JJ Hills Fresh Grill
05.2014 - 01.2016
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Menu memorization
- High volume dining
- Safe food handling
- Cleanliness standards
- Team collaboration
- Suggestive selling
- Order accuracy
Timeline
Bartender
Johnny's Empire Pub and Club
04.2022 - 08.2022
Server/Bartender
Riverside Pub
06.2020 - Current
Server
Kristall's Resturant and Lounge
11.2017 - 01.2019
Srever
The Tumwater
08.2016 - 06.2017
Server/Bartender
JJ Hills Fresh Grill
05.2014 - 01.2016
Similar Profiles
Julia FifieldJulia Fifield
Waitress at Riverside Pub and Eatery, & MillCove Brew PubWaitress at Riverside Pub and Eatery, & MillCove Brew Pub
Alexandra StreitzAlexandra Streitz
Bartender at Leino’s Riverside PubBartender at Leino’s Riverside Pub
Trevor WoloszykTrevor Woloszyk
Driver, Bartender at Riverside Pizza and PubDriver, Bartender at Riverside Pizza and Pub
Dylan ThomasonDylan Thomason
Patient Coordinator at Akumin HealthPatient Coordinator at Akumin Health
Patrick MulladyPatrick Mullady
Graphics Designer at InPrint Printing / Ridgeline Graphics Inc.Graphics Designer at InPrint Printing / Ridgeline Graphics Inc.