Summary
Work History
Education
Skills
Timeline
background-images

AMANDA HEGSTROM

Beaufort,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Goal-oriented and eager to learn new and challenging things in an expeditious manner.

Proven track record of managing client relationships and resolving issues efficiently. Demonstrated ability in problem-solving and effective communication with team members.

Work History

Cigna Service Delivery Representative

EviCore Healthcare
04.2024 - Current
  • Collaborating with team members to identify areas of improvement in Client Services, implementing new strategies for optimal results.
  • Assisted in the Disney Project, ongoing Janus/SNOW Project while maintaining daily high ticket counts and contractual SLAs.
  • Delivered high-quality training sessions to new hires, contributing to the overall success of the onboarding process.
  • Facilitating open lines of communication between CBU and other departments within the organization, encouraging collaborative problem-solving approaches.
  • Streamlining processes within the Client Services team, increasing efficiency and enhancing overall productivity.
  • Handling escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stress.
  • Contributing ideas for process improvements, leading to increased efficiency within the Client Services department (i.e. SLV FAQ Sheets, Alternative Language SOP)

Paraprofessional

ESS - Beaufort Elementary
11.2023 - 04.2024
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.

Contract Manager

Yellowfin Transportation Inc.
07.2021 - 07.2023
  • Transporting DODEA school children to and from school for daily commute
  • Implemented management techniques to overcome obstacles and increase team productivity for overall good morale within the company
  • Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones for upcoming contract renewal
  • Maintained Student ASPEN database for DODEA schools, enrolling, withdrawing, and school registration
  • Created reports, presentations and other materials for trainees, drivers, and monitors
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel for field trips
  • Hired, managed, developed and trained staff, established and monitored goals, conducted quarterly performance reviews for staff
  • Organized and updated databases, records and other information resources
  • Completed bi-weekly payroll for Yellowfin Transportation employees
  • Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork monthly
  • Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions
  • Compiled required documentation to keep contracts compliant with DODEA requirements
  • Coordinated monthly safety seminars for staff.

Education

High School Diploma - undefined

Beaufort High School
Beaufort, SC
06.2009

Skills

  • Critical Thinking
  • Planning
  • Contract Development and Management
  • Orientation and Training
  • Microsoft Office
  • Customer satisfaction
  • Teamwork and collaboration
  • Reliability
  • Effective communication
  • Adaptability and flexibility
  • Continuous improvement
  • Multitasking Abilities

Timeline

Cigna Service Delivery Representative

EviCore Healthcare
04.2024 - Current

Paraprofessional

ESS - Beaufort Elementary
11.2023 - 04.2024

Contract Manager

Yellowfin Transportation Inc.
07.2021 - 07.2023

High School Diploma - undefined

Beaufort High School

Similar Profiles

CREATE PROFILE
AMANDA HEGSTROM