Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amanda Heitman

Front Office Supervisor
2009 Scarlet Circle El Reno,OK

Summary

I am a very hardworking, dedicated and passionate Front Office Supervisor with strong organizational skills eager to secure entry-level GM position. I am ready to help team achieve company goals. I would like to express my internal drive for the opportunity to better my life, professionally as well as personally and continue to exceed in this industry. I know that I am green in the GM department, nevertheless, I am 100% ready for it and I have complete faith in myself that I can accomplish all the things needed to run a successful hotel and to keep our scores on the rise. I am full of ambition and hope that I will be given the opportunity to prove to you all that I AM the right person for the job.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Front Office Supervisor

Home2Suites By Hilton
07.2023 - Current
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and commitment to customer satisfaction.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Completed bi-weekly payroll for employees.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Organized and detail-oriented with strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Skilled at working independently and collaboratively in team environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Completed bi-weekly payroll for employees

Front Desk Receptionist/Night Auditor

Home2Suites By Hilton
05.2018 - 07.2023
  • I have worked for this company for over 5 years
  • I have worked every shift and am very confident in my abilities in customer service
  • Responsible for checking guests in and out and making sure they have everything needed in order for them to have a pleasant stay at our facility
  • Stepped in when the GM took leave of absence for broken arm
  • Did scheduling, ordering as well as some light maintenance
  • Covered shifts when other team members called out.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Completed all tasks in compliance with company policies and procedures.

Front Desk Clerk/Night Auditor

Hampton Inn
01.2017 - 03.2018
  • Did PM shifts 3 nights a week and overnights 2 nights weekly
  • Main responsibility was checking guests in on the PM shift and balancing books on overnight shift
  • Relocated to Home2Suites (right next door), upon my employers request
  • He owned both properties.

Night Auditor

Best Western- El Reno
07.2013 - 01.2016
  • Ran graveyard shift 5 nights a week
  • Balanced books every night for previous day, as well as assisting guests with checking in and out.

Front Desk Clerk

Best Western-Yukon
02.2011 - 07.2013
  • Was night audit
  • Balanced folios, made sure all money and credit card information was correct, got room keys ready for next day arrivals
  • Checked people in and out
  • Cleaned, made coffee, got breakfast stuff ready for breakfast person
  • Made breakfast occasionally.

Assistant Store Manager

Shell Gas
02.2006 - 07.2009
  • I was in charge of store if I was on duty
  • Everything from assisting customers to loading ATM machine
  • Getting change, taking daily deposit to bank, handing out paychecks, covering shifts to changing trash
  • I handled all ordering, vendors, inventory, training new employees....you name it, I did it.

Manager

Feelin Good-Lookin Good
11.2001 - 02.2006
  • Ran kiosk in the mall
  • We sold diet and beauty products
  • Handled all customer service, ordering, stocking, setting up and taking down merchandise all 6 days we were open.

Education

High school or equivalent -

Southern Careers Institute
Corpus Christi, TX
05.2001 - 05.2001

Skills

Self Motivation

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Certification

CPR Certification

Timeline

Front Office Supervisor

Home2Suites By Hilton
07.2023 - Current

Front Desk Receptionist/Night Auditor

Home2Suites By Hilton
05.2018 - 07.2023

Front Desk Clerk/Night Auditor

Hampton Inn
01.2017 - 03.2018

Night Auditor

Best Western- El Reno
07.2013 - 01.2016

Front Desk Clerk

Best Western-Yukon
02.2011 - 07.2013

Assistant Store Manager

Shell Gas
02.2006 - 07.2009

Manager

Feelin Good-Lookin Good
11.2001 - 02.2006

High school or equivalent -

Southern Careers Institute
05.2001 - 05.2001

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Amanda HeitmanFront Office Supervisor