Amanda Hempel
Inez,TX
Summary
Dedicated administrative assistant with a strong background in billing and coding, data entry, and clerical tasks. Known for effective vendor communication and maintaining meticulous records to ensure seamless operations. Strong work ethic, professional demeanor, and great initiative.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
J-W Power
Victoria, Texas
02.2023 - Current
- Handled high-volume invoice processing with minimal supervision, using electronic payment systems and accounting software.
- Maintained accurate records of accounts payable transactions and vendor communications.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports, and scanned documents; entered data into the accounting system to maintain accurate financial records.
- Communicated with vendors to resolve discrepancies and clarify billing issues.
- Entered weekly part counts and transfers made by mechanics and parts coordinators. Resolving discrepancies and billing issues.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
Clerical Specialist
Victoria Women's Clinic
Victoria, Texas
08.2020 - 02.2023
- Strictly follow all HIPAA federal and state guidelines for the release of information.
- Promptly checked in patients for appointments, ultrasounds, and lab work.
- Perform clerical tasks such as scanning, filing, faxing, and e-mailing.
- Responsible for daily mail and package pickup and deliveries. Daily sorting and tamping using a scale.
- Verifying patients' insurance and ensuring proper payment is accepted.
- Review and make monetary adjustments of patients' accounts according to policy and procedure.
- Maintained up-to-date knowledge of clinic policies regarding payments, returns, and prices.
- Promptly answered the multi-line phone system and greeted callers enthusiastically.
- I volunteered to help with special projects, assuming a variety of tasks and duties for birthday celebrations, boosting employee morale, and decorations.
Clinic Office Coordinator
Detar Healthcare Systems
Victoria, Texas
08.2018 - 08.2020
- Strictly follow all HIPPA federal and state guidelines for release of information.
- Perform clerical task such as scanning, faxing and e-mailing.
- Verifying patients' insurance and ensuring proper payment is accepted.
- Review and make monetary adjustments of patients accounts according to policy and procedure.
- Monitored office supplies by checking inventory on a weekly basis, and placed orders whenever stock appeared low.
- Promptly answered the multi-line phone system and greeted callers enthusiastically.
- Performed billing and coding procedures for office visits and radiology.
- Trained new employees on proper procedures and professional etiquette.
- Accurately posted and sent out all medical claims. Located errors and promptly refiled rejected claims.
- Volunteered to help with special projects, assuming a variety of tasks and duties.
Front Desk Receptionist
Victoria Eye Center
Victoria, Texas
11.2017 - 08.2018
- Strictly followed all HIPAA federal and state guidelines for the release of information.
- Perform clerical tasks such as scanning, faxing, and emailing.
- Checking in and checking out patients on a regular basis.
- Verifying patients' insurance and ensuring proper payment is accepted. Review and make monetary adjustments of patients' accounts according to policy and procedure.
- See to it that all patients are comfortable and properly accommodated while waiting to be seen by maintaining the coffee and snack bar.
Correspondence Representative
Community Health Systems, CHS
Victoria, Texas
05.2015 - 06.2017
- Strictly followed all HIPPA federal and state guidelines for release of information.
- Review workflow dashboards for proper distribution of the clinic's correspondence, which includes documentation pertaining to legal notices and requests, financial reporting and requests, as well as medical records and other clinic-related items.
- Review and make monetary adjustments of patients accounts according to policy and procedure
- Performs clerical task such as scanning, faxing and e-mailing as required.
Operator / Fitting Room Attendant / Cashier
Target
Victoria, Texas
11.2012 - 04.2015
- Required to answer the phone for guest service, using a switchboard to connect them to different departments, while assisting guests and locating items in the store.
- Also in charge of fitting rooms and helping asset protection keep stolen assets to a minimum.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Recommended merchandise based on customer needs.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Operated a cash register to process cash, check, and credit card transactions.
Daycare / After School Caregiver
Faith Academy
Victoria, Texas
10.2010 - 11.2012
- Provide a variety of materials and resources for children to explore, manipulate, and use both in learning activities and in imaginative play.
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Teach basic skills such as color, shape, number, and letter recognition, personal hygiene, and social skills.
- Teach basic skills such as color, shape, number, and letter recognition, personal hygiene, and social skills.
- Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.
- Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development.
- Supervise, evaluate, and plan assignments for teacher assistants, and volunteers.
Premier Care Agent
Spherion
Victoria, Texas
09.2008 - 08.2009
- Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.
- Maintained up-to-date knowledge of store policies regarding payments and returns.
- Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, to cancel accounts, or to obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Education
High School Diploma -
Victoria Memorial High School
Victoria, TX05-2007
Skills
- Invoice processing
- Vendor communication
- Insurance verification
- Data entry
- Clerical
- Billing and coding
- HIPPA and OSHA Compliant
- Multi-line phone system
- Microsoft Office
- Organization
- AR/AP
- Customer service
Timeline
Administrative Assistant
J-W Power
02.2023 - Current
Clerical Specialist
Victoria Women's Clinic
08.2020 - 02.2023
Clinic Office Coordinator
Detar Healthcare Systems
08.2018 - 08.2020
Front Desk Receptionist
Victoria Eye Center
11.2017 - 08.2018
Correspondence Representative
Community Health Systems, CHS
05.2015 - 06.2017
Operator / Fitting Room Attendant / Cashier
Target
11.2012 - 04.2015
Daycare / After School Caregiver
Faith Academy
10.2010 - 11.2012
Premier Care Agent
Spherion
09.2008 - 08.2009
High School Diploma -
Victoria Memorial High School
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