Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
Amanda Henderson

Amanda Henderson

Colonial Heights,VA

Summary

Experienced Certified Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Mission Health. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

1
1

Certified Pharmacy Technician (CPhT)

1
1

VA Pharmacy Technician License

Work History

Lead Certified Pharmacy Technician

CVS Pharmacy
Richmond, VA
01.2018 - 07.2020
  • Supervised pharmacy technicians and coordinated day-to-day assignments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Entered and processed patients' prescriptions into internal system.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Advanced Patient Care Technician

The Little Clinic
Chesterfield, VA
05.2017 - 10.2017
  • Assisted in maintaining a "365 survey-ready" environment as required to maintain Joint Commission Accreditation.
  • Completed registration process, determined method of payment, copied government ID and insurance cards into PTC PERK system.
  • Escorted patients into the exam room, determined the patient's chief complain, obtained vital signs, and recorded data into EMR in designated clinic categories with completed competencies.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Collected and transported specimens to prepare for lab testing.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use.
  • Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
  • Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
  • Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment.

Chart Scanning & Indexing Technician II/NC Notary

Harris Regional Hospital
Chesterfield, VA
10.2016 - 02.2017
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
  • Reviewed and evaluated developed x-rays, video tape or computer-generated information to determine satisfaction of images for diagnostic purposes.
  • Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.
  • Entered data on demographics, grossing descriptions and clinical diagnosis into EMR.
  • Checked documents and identifying credentials for all parties.
  • Administered oath to document signers to obtain affirmation of truth.
  • Managed digital databases and physical file systems.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Admin & Office Specialist III/License Technician

VA Dept. Of Alcoholic Beverage Control Board
Richmond, VA
10.2014 - 07.2016
  • Provided excellence customer service to persons who are seeking an alcohol license in the Commonwealth of VA
  • Maintained electronic and paper files of contracts and correspondence.
  • Initiated and conducted examinations of applications received
  • Entered, imaged, and indexed licensee and regional data/additional documents into CORE/Webcore
  • Interacted with LRM Division of VA ABC, Regional offices, all levels of personnel to ensure retail applications are investigated, taxed and fees processed, licensee and criminal record files are properly maintained
  • Conducted weekly licensee contacts, via phone and email, to inquire on the status of additional documents needed, or relevant information pertaining to pending retail applications
  • Educated licensee of phase 1 of process within agency policies for License Technicians which are relevant to corporations, partnerships, and ABC licensing
  • Maintained confidentiality in all aspects of pending applications, complied and analyzed pertinent information, and distinguished between relevant and irrelevant evidence to arrive at logical conclusions
  • Maintained large workloads (ranging from 30-250 pending applications at any given time)
  • Liaised between clients and vendors and maintained effective lines of communication.

Certified Pharmacy Technician

CVS Pharmacy
Sylva, NC
07.2013 - 10.2014
  • All duties listed in CVS section

Pharmacy Technician

Walgreens
Dinwiddie, VA
01.2011 - 07.2011
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Counted, measured and compounded medications following standard procedures.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Restocked automated medication dispensing equipment.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.

Education

Bachelor of Science - Psychology

Southern New Hampshire University
Hooksett, NH
01.2023

No Degree - Completed 113 Credits Towards BA

Virginia Commonwealth University
Richmond, VA

Associate of Science -

Richard Bland College
Petersburg, VA
05.2009

Skills

  • Recordkeeping and Documentation
  • Cleaning and Sanitizing
  • Patient Profile Setup
  • Regulatory Compliance
  • Medication Storage and Labeling
  • Verbal and Written Communication
  • Dispensing Medications
  • Prioritization and Organization
  • Wholesale Ordering
  • Prescription Order Verification
  • Medication Documentation
  • HIPAA Compliance
  • Employee Training
  • Medication and Equipment Invoicing
  • Time Management
  • Team Coordination
  • Attention to Detail

Certification


  • Virginia Pharmacy Technician License - 2011- 12/2022
  • Certified Pharmacy Technician -Pharmacy Technician Control Board - 05/2012-09/2022

Timeline

Lead Certified Pharmacy Technician

CVS Pharmacy
01.2018 - 07.2020

Advanced Patient Care Technician

The Little Clinic
05.2017 - 10.2017

Chart Scanning & Indexing Technician II/NC Notary

Harris Regional Hospital
10.2016 - 02.2017

Admin & Office Specialist III/License Technician

VA Dept. Of Alcoholic Beverage Control Board
10.2014 - 07.2016

Certified Pharmacy Technician

CVS Pharmacy
07.2013 - 10.2014

Pharmacy Technician

Walgreens
01.2011 - 07.2011

Bachelor of Science - Psychology

Southern New Hampshire University

No Degree - Completed 113 Credits Towards BA

Virginia Commonwealth University

Associate of Science -

Richard Bland College

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Amanda Henderson