AMANDA HENDERSON
Shakopee,MN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
General Manager
Schram Vineyards Winery and Brewery
Waconia, MN
02.2022 - 05.2022
- Help to lead and delicate tasks to tasting room associates and leads
- Interviewed and hired over 15 new employees for busy summer season.
- Ensure proper communication with wine maker to help with wine releases
- Help in managing guest flow to guarantee all guests feel welcomed and receive good service.
Site Manager
Stoel Rives, LLC/Epiq
Minneapolis, MN
02.2021 - 02.2022
- Managing expense reports and submitting receipts to finance
- Supervising and delegating tasks of receptionists and records personal
- Ordering and taking regular inventories of office supplies
- Arranging meetings and communicating with attorneys in different offices.
Group Rooms Coordinator
Doubletree by Hilton
Bloomington, MN
08.2020 - 11.2020
- Work with Sales Managers to build group blocks
- Manage group block inventory using hotel inventory system
- Assist in making hotel reservations
- Check and maintain 3rd party website for future guest reservations
Guest Services Manager
Great Wolf Lodge
Bloomington, MN
01.2020 - 03.2020
- Helping to create memories for families
- Utilized strong interpersonal and communications skills to serve guests
- Trained agents on POS system, guest services, and hotel policies and procedures
- Analyze all guest complaints and requests and ensure timely resolution for all
- Monitor all guest ratings and comments for hotel and evaluate to improve all services
Front Office Manager
Grandview Lodge Resort
Nisswa, MN
01.2019 - 12.2019
- Guaranteed positive customer experiences and resolved all customer complaints
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
- Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels
- Evaluated employee job performance and motivated staff to improve productivity
Lead Sales, Events and Catering Coordinator
Hilton Minneapolis
Minneapolis, MN
09.2014 - 01.2019
- Assisting three Senior Sales Mangers and Director of Catering
- Restructured and updated Banquet Menu's via E-Menu online
- Guaranteed positive customer experience and resolved all customer complaints
- Prepared and processed files and order forms for new and existing clients
- Successfully interacted with and guests and clients through site visits and group visits
Education
Bachelor of Science - Hospitality and Tourism Management
North Dakota State University
Fargo, ND12.2011
Skills
- Strong organizational skills
- Customer service expert
- Adaptive team player
- Courteous demeanor
- Active listening skills
- Customer Relations
- Administrative Management
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Hospitality Management
- Operational Procedures
- Managing Multiple Tasks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
General Manager
Schram Vineyards Winery and Brewery
02.2022 - 05.2022
Site Manager
Stoel Rives, LLC/Epiq
02.2021 - 02.2022
Group Rooms Coordinator
Doubletree by Hilton
08.2020 - 11.2020
Guest Services Manager
Great Wolf Lodge
01.2020 - 03.2020
Front Office Manager
Grandview Lodge Resort
01.2019 - 12.2019
Lead Sales, Events and Catering Coordinator
Hilton Minneapolis
09.2014 - 01.2019
Bachelor of Science - Hospitality and Tourism Management
North Dakota State University
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