Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amanda Henderson

Amanda Henderson

Richmond,United States

Summary

  • Accomplished and dedicated Lead Certified Pharmacy Technician (CPhT) offering over six years of professional experience with history of meeting company goals, utilizing consistent and organized practices.
  • Skilled in working under pressure and adapting to new situations and challenges to best enhance the overall pharmacy operations.
  • Strong background in providing exceptional customer service from prescription drop-off to pick-up.
  • Well versed in cleanroom procedures, regulatory guidelines and overall pharmacy operations.
  • Highly skilled in dispersing and packaging prescriptions accurately and quickly

Overview

6
6
years of professional experience
1
1
Certification
3
3
years of post-secondary education

Work History

Lead Certified Pharmacy Technician, (CPhT)

CVS Pharmacy
Richmond, VA
01.2017 - 07.2020
  • Customer Service and Relations- Greet customers, receive and deliver prescription orders, gather clinical information for pharmacists and address non-medical questions or concerns.
  • Inventory Management and Control- Stocked, labeled and inventoried medication to keep accurate records. Maintained proper drug storage procedures, registries, and records for controlled drugs. Ordered medicines daily to replenish stock and increase inventory in anticipation of need. Processed incoming drug orders by checking deliveries against paperwork and updating computer system. Restocked automated medication dispensing equipment. Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Data Entry/Clerical Duties- Entered and processed patients' prescriptions into internal system. Answered incoming phone calls and addressed questions from customers and healthcare providers. Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Maintain files and computer records for pharmacy in compliance with HIPAA regulations.
  • Prepare Medications- Assist pharmacists in receiving, preparing, and packaging prescription orders for dispensing. Duties include understanding and interpreting orders, along with measuring, labeling, and packaging scripts. Properly Handle StrongPak required by Federal, State, and Local agencies. Counted, measured and compounded medications following standard procedures.
  • Supervised Operation of Pharmacy Team Members- Supervised about 5-6 pharmacy technicians and coordinated day-to-day assignments.
  • Flu Shot Ambassador in 2019, increased vaccine awareness by hosting 2 Flu Clinic campaigns that surpassed immunization based goal for our specific CVS location and enhanced community health education.

Advanced Patient Care Technician

The Little Clinic
Chesterfield, VA
05.2017 - 10.2017
  • Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
  • Completed registration process, determined method of payment, copied government ID/Insurance cards into PTC PERK system.
  • Escorted patients into exam room, determined patients chief complaint, questioned patients about medical backgrounds to obtain accurate health history data and optimize treatment plans.
  • Gathered, charted and analyzed patient history data, obtained patients vital signs and recorded data into EMR system for clinicians.
  • Collected and transported specimens to prepare for lab testing.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use.

Chart Scanning & Indexing Tech II/NC Notary Public

Harris Regional Hospital
Sylva, NC
10.2016 - 02.2017
  • Compiled, abstracted and coded patient data using classification manuals and standard systems.
  • Prepared and processed forms for government healthcare programs.
  • Utilized Horizon Patient Folder to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Input data into computer programs and filing systems.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Completed and notarized birth certificates for hospital daily or as needed.

Admin & Office Specialist III/License Technician

Virginia Dept. Of Alcoholic Beverage Control Board
Richmond, VA
10.2014 - 07.2016
  • Provided excellence customer service to persons who are seeking an alcohol license in the Commonwealth of VA.
  • Maintained electronic and paper files of contracts and correspondence.
  • Initiated and conducted examinations of applications received.
  • Entered, imaged, and indexed licensee and regional data/additional documents into CORE/Webcore.
  • Interacted with LRM Division of VA ABC, Regional Offices, all levels of personnel to ensure retail applications are investigated, taxed, and fees processed, licensee and criminal record files are properly maintained.
  • Conducted weekly licensee contacts, via phone and email, to inquire on status of additional documents needed, or relevant information pertaining to pending retail applications.
  • Inspected evidence and researched allegations to determine accuracy of statements.
  • Educated licensees of phase 1 of process within agency policies for License Technicians which are relevant to corporations, partnerships, and ABC licensing.
  • Maintained confidentiality in all aspects of pending applications, complied and analyzed pertinent information, and distinguished between relevant and irrelevant evidence to arrive at logical conclusions.
  • Maintained large workloads (ranging from 30-250 pending retail applications in my file system drawer at any given time).
  • Liaised between clients and vendors and maintained effective lines of communication.

Pharmacy Technician

Walgreen's Pharmacy
Dinwiddie, VA
01.2011 - 07.2011
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.

Education

Bachelor of Science - Psychology

Southern New Hampshire University
Manchester, NH
01.2020 - 03.2023

No Degree - Psychology

Virginia Commonwealth University
Richmond, VA

Associate of Science -

Richard Bland College
Petersburg, VA
05.2009

Skills

  • Inventory Management
  • Regulatory Compliance
  • Detail-Oriented
  • Verbal and Written Communication
  • Recordkeeping and Documentation
  • Wholesale Ordering
  • Dispensing Medications
  • Prioritization and Organization
  • Data Entry
  • Staff Leadership
  • Team Coordination
  • Safety Protocols and Risk Management
  • HIPAA Compliance
  • Time Management
  • Employee Training
  • Microsoft Office
  • Analytical Thinking
  • Inventory Tracking
  • Answering and Routing Calls
  • Customer Service
  • Medication Storage and Labeling
  • Chemical Handling
  • Cleaning and Sanitizing
  • Equipment Cleaning and Maintenance
  • Prescription Filling and Labeling
  • FDA Drug Safety Guidelines
  • Resolving Complaints

Certification

  • Certified Pharmacy Technician, Pharmacy Technician Certification Board -05/14/2012- 09/30/2022
  • Virginia Licensed Pharmacy Technician, Virginia Board of Pharmacy - 04/13/2011-12/31/2022

Timeline

Bachelor of Science - Psychology

Southern New Hampshire University
01.2020 - 03.2023

Advanced Patient Care Technician

The Little Clinic
05.2017 - 10.2017

Lead Certified Pharmacy Technician, (CPhT)

CVS Pharmacy
01.2017 - 07.2020

Chart Scanning & Indexing Tech II/NC Notary Public

Harris Regional Hospital
10.2016 - 02.2017

Admin & Office Specialist III/License Technician

Virginia Dept. Of Alcoholic Beverage Control Board
10.2014 - 07.2016

Pharmacy Technician

Walgreen's Pharmacy
01.2011 - 07.2011

No Degree - Psychology

Virginia Commonwealth University

Associate of Science -

Richard Bland College

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Amanda Henderson