Hi, I’m
Amanda Henderson
Chesterfield,VA
"There is no substitute for hard work."
Thomas Edison
Summary
As a recent graduate of a Bachelor's degree in Psychology, I am equipped with a solid foundation in understanding human behavior and mental processes. Throughout my academic journey, I have gained valuable knowledge in research methodologies, statistical analysis, and psychological theories. I am eager to apply this knowledge to real-world settings and make a meaningful impact on individuals' lives. With a passion for helping others, I am adept at active active listening, empathy, and providing support. I have also developed strong critical thinking and problem-solving skills, which enable me to analyze complex situations and offer effective solutions.
Overview
11
years of professional experience
1
Certification
Work History
CVS Pharmacy
Lead Certified Pharmacy Technician
12.2017 - 07.2020
Job overview
- Customer Service and Relations - Greet customers, receive and deliver prescription orders, gather clinical information for pharmacists, and address non-medical questions or concerns.
- Inventory Management and Control - Stocked, labeled, and inventoried medication to keep accurate records. Maintained proper drug storage procedures, registries, and records for controlled drugs. Ordered medicines daily to replenish stock and increase inventory in anticipation of need. Processed incoming drug orders by checking deliveries against paperwork and updating computer system. Restocked automated medication dispensing equipment. Solved customer problems in-person or via telephone by providing assistance with placing orders, navigating systems, and locating items.
- Data Entry/Clerical Duties- Entered and processed patients' prescriptions into internal system. Answered incoming phone calls and addressed questions from customers and healthcare providers. Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Maintained files and computer records for pharmacy in compliance with HIPAA regulations.
- Prepare Medications- Assist pharmacists in receiving, preparing, and packaging prescription orders for dispensing. Duties include understanding and interpreting orders, along with measuring, labeling, and packaging scripts. Properly Handle StrongPak required by Federal, State, and Local agencies. Counted, measured, and compounded medications following standard procedures.
- Supervised Operation of Pharmacy Team Members- Supervised about 5-6 pharmacy technicians and coordinated day-to-day assignments.
- Flu Shot Ambassador in 2019- increased vaccine awareness by hosting 2 Flu Clinic campaigns that surpassed immunization-based goals for our specific CVS location and enhanced community health education.
The Little Clinic
Advanced Patient Care Technician
05.2017 - 10.2017
Job overview
- Checked patient identifying information against patient medical records to uphold strict security, safety, and regulatory standards.
- Completed registration process, determined method of payment, and copied government ID/Insurance cards into PTC PERK system.
- Escorted patients into exam room, determined patients chief complaint, questioned patients about medical backgrounds to obtain accurate health history data and optimize treatment plans.
- Gathered, charted, and analyzed patient history data, obtained patients vital signs, and recorded data into EMR system for clinicians.
- Collected and transported specimens to prepare for lab testing.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use.
Harris Regional Hospital
Chart Scanning & Indexing Tech II/NC Notary Public
10.2016 - 02.2017
Job overview
- Reviewed and maintained over 150 medical records daily for accuracy, completeness, and security for medical records and health information.
- Compiled, abstracted, and coded patient data using classification manuals and standard systems.
- Utilized Horizon Patient Folder to manage and confirm patient data, such as insurance, demographic, and medical history information.
- Input data into computer programs and filing systems.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Completed and notarized birth certificates for hospital daily or as needed.
VA Dept. Of Alcoholic Beverage Control
Admin & Office Specialist III/License Technician
10.2014 - 07.2016
Job overview
- Provided excellence customer service to persons who are seeking an alcohol license in the Commonwealth of VA.
- Maintained electronic and paper files of contracts and correspondence.
- Initiated and conducted examinations of applications received.
- Entered, imaged, and indexed licensee and regional data/additional documents into CORE/Webcore.
- Interacted with LRM Division of VA ABC, Regional Offices, all levels of personnel to ensure retail applications are investigated, taxed, and fees processed, licensee and criminal record files are properly maintained.
- Conducted weekly licensee contacts, via phone and email, to inquire on status of additional documents needed, or relevant information pertaining to pending retail applications.
- Educated licensees of phase 1 of process within agency policies for License Technicians which are relevant to corporations, partnerships, and ABC licensing.
- Maintained confidentiality in all aspects of pending applications, complied and analyzed pertinent information, and distinguished between relevant and irrelevant evidence to arrive at logical conclusions.
- Maintained large workloads (ranging from 30-250 pending retail applications in my file system drawer at any given time).
- Liaised between clients and vendors and maintained effective lines of communication.
CVS Pharmacy
Certified Pharmacy Technician
07.2013 - 10.2014
Job overview
- Coordinated verification and filling of more than 700 daily prescriptions in high-volume retail pharmacy environment.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Walgreen's Pharmacy
Certified Pharmacy Technician
01.2010 - 07.2012
Job overview
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed large volume of patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured, and compounded medications following standard procedures for large volume pharmacy in district.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Education
Southern New Hampshire UniversityManchester, NH
Bachelor of Arts from Psychology
05.2023
University Overview
- Honor Roll 22EW5
- Honor Roll 22EW3
- Honor Roll 22EW2
- Honor Roll 21TW1
- Honor Roll 21FADAY
- SNHU Psychology Club Member
- Southern New Hampshire University National Society for Leadership and Success Member 2022Member
Virginia Commonwealth UniversityRichmond, VA
No Degree from Psychology
University Overview
- Dean's List Fall 2009
- Dean's List Spring 2010
- Dean's List Fall 2010
- Dean's List Spring 2011
- Dean's List Fall 2011
- Awarded Academic Achievement Award Fall 2011 Semester
- Awarded Academic Achievement Award Spring 2012 Semester
- Completed 84 credits towards a B.S. in Psychology
Richard Bland CollegePetersburg, VA
Associate of Science from Liberal Arts And General Studies
05.2009
University Overview
- Dean's List Fall 2007 Semester
- Dean's List Spring 2008 Semester
- Dean's List Fall 2008 Semester
- Dean's List Spring 2009 Semester
- James B. McNear Scholarship Recipient (2006-2009)
- Extracurricular Activities: Richard Bland College Dance Team Member 2006-2007
- Cum laude graduate
Skills
- Leadership Management
- Time Management
- Flexibility
- Communication
- Team Collaboration
- Creativity
- Responsibility
- Analytical Decision Making
- Self-Motivation
- Adaptability
- Emotional Intelligence
- Active Listening
- Organization
- Interpersonal Skills
- Behavioral Analysis
- Analytical and Critical Thinking
- Complex Problem-Solving Skills
- Strong Public Speaker
- Problem Management
- Adept at Conflict Resolution
- HIPAA
- Medication Therapy Management
- Medication Side Effect Knowledge
- Mental Health Support
- Medical Records Maintenance
- Vital Signs Documentation
Certification
- Certified Pharmacy Technician (CPhT) , Pharmacy Technician Certification Board- 05/2012-09/2024
- Certification Number: 6001-0701-0304-068
- Virginia Licensed Pharmacy Technician , Virginia Department of Health Professions- 04/2011-12/2023
- License Number: 0230018068
Availability
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Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Certified Pharmacy Technician
CVS Pharmacy
12.2017 - 07.2020
Advanced Patient Care Technician
The Little Clinic
05.2017 - 10.2017
Chart Scanning & Indexing Tech II/NC Notary Public
Harris Regional Hospital
10.2016 - 02.2017
Admin & Office Specialist III/License Technician
VA Dept. Of Alcoholic Beverage Control
10.2014 - 07.2016
Certified Pharmacy Technician
CVS Pharmacy
07.2013 - 10.2014
Certified Pharmacy Technician
Walgreen's Pharmacy
01.2010 - 07.2012
Southern New Hampshire University
Bachelor of Arts from Psychology
Virginia Commonwealth University
No Degree from Psychology
Richard Bland College
Associate of Science from Liberal Arts And General Studies