Summary
Overview
Work History
Education
Certification
Timeline
Generic

Amanda Henderson

15344 Cincinnati C72769reek Rd,AR

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to help shape the new hires into confident capable outstanding agents while being their biggest supporter and being there to answer questions and helping them find answers fast and accurately.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Zenrate

Foundever
Fort Smith, AR
10.2023 - Current
  • Learning based AI technology to help train future agents in classroom setting
  • Teaching the AI the right procedures and helpful hints to guide the new trainees in class on appropriate scenarios and how to handle those call types.
  • Making sure that when handling calls the new trainees have the right rules and regulations to follow compliance for each state they are licensed in
  • Learning to work as a team using advance technology and scenarios to better prepare them for being agents

Auto and Billing Representative

Foundever
Fort Smith , AR
04.2022 - Current
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Leveraged industry trends to shape solutions and approaches.
  • Researched insurance plans to find good options for clients' needs.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Responded to customer inquiries and problems to promote great service.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Processed payments received from clients promptly according to established procedures.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Investigated customer complaints related to billing issues.
  • Recognized by management for providing exceptional customer service.

Graco Engineer

Baldor Electric Company
Westville, OK
05.2007 - 11.2017
  • Constructed and evaluated electrical components for consumer electronics applications.
  • Collaborated with other engineering disciplines to construct complex projects.
  • Investigated customer complaints about malfunctioning equipment and provided timely resolutions.
  • Calculated design specifications or cost, material and resource estimates.
  • Leveraged outstanding communication, interpersonal and people skills to work well with clients.
  • Prepared reports summarizing the findings of tests conducted on electrical systems or components.
  • Improved electrical installations by standardizing procedures for production and field personnel.
  • Assisted engineers in designing, constructing, testing and troubleshooting electrical circuits.
  • Maintained system logs or manuals to document testing or operation of equipment.
  • Built prototypes of new products according to design specifications.
  • Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.

Education

High School Diploma -

Siloam Springs High School
Siloam Springs, AR
05-2001

Some College (No Degree) - Electrical Engineering

University of Arkansas, Fayetteville
Fayetteville, AR

Certification

  • Insurance License

Timeline

Zenrate

Foundever
10.2023 - Current

Auto and Billing Representative

Foundever
04.2022 - Current

Graco Engineer

Baldor Electric Company
05.2007 - 11.2017

High School Diploma -

Siloam Springs High School

Some College (No Degree) - Electrical Engineering

University of Arkansas, Fayetteville
  • Insurance License

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Amanda Henderson