Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Hendrix

Portageville,MO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Apple industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Customer Experience Senior Specialist

Teleperformance
Salt Lake City , UT
08.2020 - Current
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Mentor new personnel regarding company operations, policies and services.
  • Implemented and developed customer service training processes.
  • Communicated professionally with colleagues
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered excellent customer service, resulting in consistent 90-100% customer satisfaction rating.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

Sykes
11.2019 - 03.2020
  • I took daily customer service calls for a couple of different clients
  • This resume is made with Resume Builder App Free

Home Health Aide

Smith and Associates
10.2018 - 07.2019
  • I cleaned houses and ran errands for the elderly.

Customer Service Agent

Sykes
01.2017 - 10.2018
  • I was a work from home customer service agent who took customer service calls daily
  • I troubleshooted issues for the customers
  • I sold merchandise for the client as well .

Assistant Manager

Bruners Fuel and Lubricants
06.2005 - 12.2016
  • I was the assistant manager for this service station
  • I placed orders for the store as well as waited on customers at the register.

Education

diploma -

High School Diploma - undefined

Stratford Career Institute
2017

Skills

  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Customer Data Confidentiality
  • Strong Analytical and Problem Solving Skills
  • Inbound and Outbound Calling
  • Computer Proficiency
  • Complex Product Knowledge

Timeline

Customer Experience Senior Specialist

Teleperformance
08.2020 - Current

Customer Service Representative

Sykes
11.2019 - 03.2020

Home Health Aide

Smith and Associates
10.2018 - 07.2019

Customer Service Agent

Sykes
01.2017 - 10.2018

Assistant Manager

Bruners Fuel and Lubricants
06.2005 - 12.2016

diploma -

High School Diploma - undefined

Stratford Career Institute

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Amanda Hendrix