Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Hendrix

Dallas

Summary

Experienced with customer relationship management and sales growth strategies. Utilizes effective communication and negotiation skills to drive client satisfaction and retention. Track record of achieving sales targets through strong understanding of market trends and customer needs.

Overview

19
19
years of professional experience

Work History

Senior Stylist

FoundRae
05.2024 - Current

Senior Jewelry Stylist Dallas, TX

  • Act as a brand ambassador, delivering exceptional client service to build authentic, long-term relationships and enhance brand loyalty.
  • Assisted clients in finding personalized luxury jewelry pieces, expertly communicating the brand's aesthetic and product knowledge.
  • Continuously stayed updated on new collections and designs to effectively educate and inspire clients.
  • Achieved and exceeded weekly and monthly sales targets through in-store sales, client outreach, and proactive follow-up via phone and email.
  • Maintained impeccable visual merchandising standards, ensuring product displays reflected the brand's image and style.
  • Supported store operations by participating in inventory spot checks, following security protocols, and identifying low stock levels for management.
  • Collaborated with the team to prepare the store for marketing campaigns and special events, enhancing the overall client experience.

Fine Jewelry Sales

Stanley Korshak
11.2016 - 09.2022
  • Achieved a remarkable million-dollar sales record in Fine Jewelry in the last 2 years by providing top-notch assistance in the buying process and working closely with colleagues to achieve the highest goal in 30 years
  • Successfully maintained and expanded my clientele base through various means, such as walk-ins, networking, referrals, text messages, emails, phone calls, social media, PR events, and consultations
  • Displayed exceptional knowledge, approachability, and communication skills to approach potential clients, offer expert advice, overcome objections, negotiate, and successfully close sales
  • Innovatively connected with clients by identifying and purchasing products that catered to their unique needs and preferences
  • Collaborated closely with designers to obtain unique pieces that are not in our inventory and tailor-made designs
  • Provided unparalleled customer service by building strong personal relationships with clients, ensuring their satisfaction through continuous product maintenance and after-sale service

Sales Account Manager

Stokke LLC
02.2014 - 01.2016
  • Sales and Brand development of luxury, premium baby gear and furniture to Specialty boutiques, High-end furniture stores, National Accounts, and Department Stores including Neiman Marcus, Nordstrom, and Saks
  • Increased sales volume by 20% in the 1st 3 months, and 45% in the 1st year, exceeding the company's goal, and part of a sales team recognized globally as having the highest marginal growth within the company
  • Consistently ranked in the top 2 sales reps for the United States for sales growth and exceeded the number of new store openings, managing over 100 accounts
  • Presented sales presentations to key decision makers and buyers at Neiman Marcus Conclave, Regional Training for Nordstrom, and quarterly meetings with National Accounts
  • Responsible for all sales and marketing operations, customer service, and ensuring each channel implements and maintains Stokke's strict premium requirements, pre-sell in packages, new product launches, and promotions
  • Develop and implement strategic account plans to ensure long-term growth and retention of key accounts

Sales Account Manager

Phytomer
05.2010 - 01.2014
  • Managed a portfolio of 50 accounts, and personally opened 35 new accounts, increasing sales volume by 40% to a million-dollar territory within the 1st year, and 2-million-dollar within the 2nd year
  • Negotiated minimum orders, managed sell-in and sell-thru, conducted product knowledge training and demonstrations for Spa Directors, Estheticians, Massage Therapists, and Retail Staff
  • Responsible for 5 skincare lines and required to be well-versed in all products including key ingredients and consistently analyzed spa menus to fill gaps with treatments to fit the spa needs
  • Coordinated Spa events, demonstrating and working with the spa very closely to always increase sales and cultivate strategic partnerships with key influencers in the beauty and wellness industry to drive sales and brand awareness for Phytomer's skincare lines
  • Drive strategic account planning to identify opportunities for growth and expansion within existing accounts, utilizing market research and customer feedback to develop tailored sales strategies that maximize revenue potential

Medical Device Sales

Lincare
04.2009 - 05.2010
  • Acquired an un-worked territory, increased doctor referrals by 50%, and ranked #1 sales rep, winning the Center of Achievement award for my center
  • Serviced and received patient referrals from Cardiologists, Neurologists, General Practice, Internal Medicine, and Sleep labs for the C-Pap and Bi-Pap Machine
  • Identified and cultivated relationships with key decision makers in prospects and established facilities with consistent visits, cold calls, and conducting bi-weekly in-services for physicians and staff
  • Develop and implement a strategic sales plan to target new market segments and expand the customer base for medical device sales within the respiratory care market

Store Manager

Juicy Couture
03.2006 - 04.2009
  • In my first year of working as a Supervisor, I was promoted to Assistant Manager, and then to Store Manager
  • I managed a store worth 6 million dollars at Northpark Mall and increased the figures by over 60%
  • As a Store Manager, I oversaw all aspects of the store, including merchandising and visual standards, floor sets, inventory, budget, payroll, reports on selling trends, and assortment needs
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Bachelor of Arts - Fashion

Louisiana State University
Baton Rouge, LA
12-2005

Skills

  • Client Management
  • Relationship Building
  • Flexible in Dynamic Environments
  • Trend Forecasting Expertise
  • Workplace Professionalism
  • Client Retention Techniques
  • Social Media Marketing
  • Organizational Skills
  • Collaborative Teamwork
  • Sales
  • Account Management
  • Negotiation and Closing Skills

Timeline

Senior Stylist

FoundRae
05.2024 - Current

Fine Jewelry Sales

Stanley Korshak
11.2016 - 09.2022

Sales Account Manager

Stokke LLC
02.2014 - 01.2016

Sales Account Manager

Phytomer
05.2010 - 01.2014

Medical Device Sales

Lincare
04.2009 - 05.2010

Store Manager

Juicy Couture
03.2006 - 04.2009

Bachelor of Arts - Fashion

Louisiana State University
Amanda Hendrix