Amanda Henne
Stedman,North Carolina
Summary
Dedicated Administrative Assistant with over 4 years successful clerical and customer service experience in a busy office setting. Effective multi-tasker able to handle a high number of duties with accuracy and professionalism. Ability to quickly learn and navigate any computer software program or office filing system. Strong problem solving and interpersonal skills with the ability be self-motivated, as well as a team player.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Assistant
Kelly & Kelly Investment Co., Inc.
08.2019 - 09.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered over 50 incoming calls per day, recording accurate messages for distribution to office staff.
- Worked closely with loan officers and other financial institutions to secure funding for auto loans.
- Performed accounts receivable and payable duties.
- Verified Auto Insurance policies to ensure clients maintained active policies within contract guidelines.
- Processed and finalized auto claims with multitudes of Auto Insurance carriers.
- Utilized office management software to record and track customer information.
- Processed and analyzed credit applications.
- Arranged transport of vehicles, both in and out of state.
- Prepared and completed all sales documents by ensuring each item was properly to DMV standards.
- Title management and processing.
- Assisted with onboarding of new employees.
- Completed clerical tasks such as filing, copying, faxing, and distributing mail.
- Maintained and updated office records, both digital and physical.
Customer Service Representative
Sykes, INC.
03.2019 - 06.2019
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
- Recommended products and services to meet customers' credit card and banking needs.
- Negotiated payment plans and loan terms with delinquent customers.
Professional Pet Sitter
Self-Employed
09.2014 - 12.2017
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Communicated professionally with pet owners via phone, email, and text.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
- Implemented positive reinforcement training techniques to help pets learn proper behaviors.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Washed, trimmed and brushed animals to maintain good grooming standards.
Medical Records Clerk
Colorado Springs Orthopaedic Group
08.2014 - 09.2014
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Maintained patient confidence by keeping patient records information confidential.
- Transported medical records from offsite warehouse to newly-built office for storage.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records systems by archiving, scanning and indexing important documents and files into patient database.
- Sorted and distributed incoming and outgoing medical records.
Customer Service Representative
Xerox Communications LLC.
08.2013 - 08.2014
- Provided various duties in customer care, technical support, and sales to Verizon Wireless customers.
- Responded to high volume of phone inquiries to assist in resolving any issues or demographic changes regarding Verizon Wireless accounts.
- Navigated multiple computer applications with speed and accuracy.
- Activate, suspend, disconnect particular devices or accounts.
- Calculate costs for different scenarios according to plans, products, cost savings.
- Researched up and coming technology to provide customers with knowledge of products Verizon Wireless offered.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administrative Assistant
Fisher Bail Bonds
01.2012 - 07.2013
- Greet persons entering establishment, determine nature and purpose of visit, and give information or services for bail bond procedure.
- Complete forms according to company procedures and legal departments.
- Collect and disburse funds from cash accounts and keep records of collections and disbursements.
- Schedule appointments, maintain and update appointment calendars and tracking for court dates.
- Transmit information or documents using office equipment.
- Access Hillsborough County jail inmate database to determine information on current and future clients, such as: bond information, current inmate population, past arrests, nature and degree of charges.
Education
Human Resources
University of Maryland University College
College Park, MDAdministrative Dental Assistant
Colorado School of Dental Assisting
Colorado Springs, COSkills
- Data Entry
- Accounts Receivable and Payable
- Recordkeeping and File Management
- Multi-Line Phone Proficiency
- Verbal and Written Communication
- Strong Interpersonal Skills
- Office Equipment Operation
- Conflict Resolution
- Customer Service
- Contract Preparation
- Problem-Solving Ability
- Insurance Verification
Certification
- Certified Notary Public
Timeline
Office Assistant
Kelly & Kelly Investment Co., Inc.
08.2019 - 09.2023
Customer Service Representative
Sykes, INC.
03.2019 - 06.2019
Professional Pet Sitter
Self-Employed
09.2014 - 12.2017
Medical Records Clerk
Colorado Springs Orthopaedic Group
08.2014 - 09.2014
Customer Service Representative
Xerox Communications LLC.
08.2013 - 08.2014
Administrative Assistant
Fisher Bail Bonds
01.2012 - 07.2013
Human Resources
University of Maryland University College
Administrative Dental Assistant
Colorado School of Dental Assisting
- Certified Notary Public
Similar Profiles
Janataka BattleJanataka Battle
Substitute Teacher at Kelly ServicesSubstitute Teacher at Kelly Services
Taylor LaveryTaylor Lavery
Substitute Teacher at Kelly Educational ServicesSubstitute Teacher at Kelly Educational Services
Leeana ThomasLeeana Thomas
Tier 1 IOS Technical Support at Kelly connect/ AppleTier 1 IOS Technical Support at Kelly connect/ Apple