Amanda Henry
Brooklyn
Summary
Accomplished Lieutenant at FDNY with a proven track record in incident command and fostering teamwork. Demonstrated excellence in operational efficiency and customer service management across diverse roles, including USPS and Home Depot. Skilled in adapting to change and leading teams to achieve organizational goals, with a commitment to safety and effective communication.
Overview
22
22
years of professional experience
Work History
Lieutenant
FDNY
09.2010 - Current
- Evaluate staff performance regularly, providing constructive feedback and opportunities for growth.
- Collaborates with captains, chiefs, and other lieutenants for seamless execution of initiatives, promoting cooperative efforts across the organization.
- Oversees daily administrative tasks, such as attendance, payroll, equipment and vehicle functionality.
- Enforces disciplinary protocols to address resistance to established departmental procedures.
- Monitors field operations to ensure staff safety during emergency responses.
- Responds to large scale emergencies as incident commander, utilizing past experiences, emergency type, and number of potential patients as basis for determining additional resources.
- Keeps certifications up to date by participating in ongoing departmental training.
City Carrier
USPS
01.2003 - 10.2005
- Delivered mail and packages to designated routes in a timely manner.
- Loaded and unloaded mail from vehicles to ensure smooth workflow.
- Adapted to changing weather conditions during deliveries.
- Planned and cased mail in sequence of delivery for designated route.
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Developed strong rapport with customers, fostering a sense of community and trust through consistent, high-quality service delivery.
- Adhered to strict postal regulations while handling sensitive materials, maintaining confidentiality and trustworthiness at all times.
Lumber Associate
Home Depot
01.2007 - 05.2008
- Expedited material loading for customers, utilizing hand trucks or power equipment as necessary while maintaining safety standards.
- Assisted in the successful completion of projects, cutting materials to specific dimensions as requested.
- Delivered exceptional customer service, addressing inquiries regarding product specifications and applications.
- Helped maintain proper stock rotation practices by identifying slow-moving items for clearance promotions or markdowns.
- Provided guidance to less experienced associates, fostering a positive learning environment within the team dynamic.
- Streamlined order fulfillment processes, coordinating with delivery drivers to ensure timely and accurate shipments to customers.
Education
Liberal Arts
College of Staten Island
Staten Island, NYSkills
- Incident command
- Operational efficiency
- Environmental monitoring
- Security management
- Workforce scheduling
- Scheduling and coordination
- Application systems
- Change management actions
- Training sessions
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Customer service management
- Effective leader
- Relationship building
Timeline
Lieutenant
FDNY
09.2010 - Current
Lumber Associate
Home Depot
01.2007 - 05.2008
City Carrier
USPS
01.2003 - 10.2005
Liberal Arts
College of Staten Island