Amanda Hensley
Hatfield,PA
Summary
Dynamic professional with a proven track record at Advocare, excelling in customer service and relationship building. Adept at problem-solving and multitasking, I streamlined inventory processes, significantly reducing excess stock. My adaptability and self-motivation drive success in fast-paced environments, ensuring exceptional service and client satisfaction.
Overview
22
22
years of professional experience
Work History
Distributor
Advocare
Richardson, TX
01.2015 - Current
- Managed product distribution logistics to ensure timely delivery to customers.
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Trained new distributors on product knowledge and sales techniques for improved performance.
- Streamlined inventory management processes, reducing excess stock levels significantly.
Customer Service Representative
Retro Fitness
Philadelphia, PA
08.2013 - 08.2015
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed membership registrations and renewals accurately and efficiently.
- Managed daily front desk operations, ensuring a welcoming environment for members.
Lead Infant Teacher
The Goddard School of Huntingdon Valley
Huntingdon Valley, PA
08.2012 - 08.2013
- Developed and implemented age-appropriate lesson plans fostering cognitive and social development.
- Supervised classroom activities, ensuring safety and engagement among infants.
- Collaborated with parents to provide updates on developmental progress and classroom experiences.
- Trained and mentored new teaching staff on best practices in infant education.
Special Education Computer Teacher
The Delta School
Philadelphia, PA
08.2011 - 08.2012
- Designed and implemented engaging lesson plans.
- Facilitated hands-on workshops to enhance student understanding of computer systems and programming languages.
- Assessed student progress through evaluations, providing tailored feedback to promote academic growth.
- Integrated technology into classroom activities, fostering an interactive learning environment for diverse learners.
Customer Service Representative
Planet Fitness
Philadelphia, PA
09.2009 - 04.2010
- Utilized customer relationship management (CRM) software to track interactions and improve service quality.
- Provided information on fitness programs, classes, and promotions to drive member engagement.
- Collaborated with team members to streamline workflows and improve service delivery.
- Conducted follow-up calls to ensure customer satisfaction and address any concerns promptly.
Treat Team Member
Ritas Water Ice
Philadelphia, PA
04.2006 - 10.2009
- Delivered exceptional customer service by efficiently processing orders and answering inquiries.
- Maintained cleanliness and organization of work area to comply with health and safety standards.
- Assisted in training new team members on operational procedures and customer interaction techniques.
- Collaborated with team members to improve service efficiency during peak hours, enhancing overall guest experience.
Beckers School Supplies
Warehouse Associate
Pennsauken, NJ
09.2008 - 08.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Warehouse Assistant
Beckers School Supplies
Philadelphia, PA
05.2004 - 09.2008
- Operated forklifts and pallet jacks to efficiently transport materials within the warehouse.
- Maintained accurate inventory records using warehouse management systems for optimal stock levels.
- Collaborated with team members to streamline order fulfillment processes, reducing lead times.
- Trained new employees on safety protocols and operational procedures to ensure compliance.
Education
Associate in Specialized Technology - Information Technology-Computer Network Systems
ITT-Technical Institute
Bensalem, PA09.2011
Skills
Customer service
Problem-solving abilities
Multitasking
Team collaboration
Adaptability and flexibility
Relationship building
Self motivation
Timeline
Distributor
Advocare
01.2015 - Current
Customer Service Representative
Retro Fitness
08.2013 - 08.2015
Lead Infant Teacher
The Goddard School of Huntingdon Valley
08.2012 - 08.2013
Special Education Computer Teacher
The Delta School
08.2011 - 08.2012
Customer Service Representative
Planet Fitness
09.2009 - 04.2010
Beckers School Supplies
Warehouse Associate
09.2008 - 08.2009
Treat Team Member
Ritas Water Ice
04.2006 - 10.2009
Warehouse Assistant
Beckers School Supplies
05.2004 - 09.2008
Associate in Specialized Technology - Information Technology-Computer Network Systems
ITT-Technical Institute