Amanda Smith
Minden,LA
Summary
Motivated travel professional with experience in creating customized travel experiences and delivering exceptional customer service. Skilled in coordinating logistics, resolving issues quickly, and ensuring smooth client journeys. Recognized for strong leadership, team collaboration, cultural inclusivity, and excellent communication, with the ability to adapt in fast paced dynamic settings.
Overview
19
19
years of professional experience
Work History
Travel Advisor
World Travel Holdings
07.2024 - Current
- Conducted thorough research on destinations and accommodations to provide personalized travel recommendations and itineraries for clients.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
Residential Real Estate Agent
REALM PROPERTIES, LLC
11.2016 - 09.2023
- Guided clients from beginning to end of home buying process in choosing right property.
- Informed home buyer of sales, construction and warranty processes.
- Negotiated favorable contract terms for clients, resulting in successful real estate transactions.
Manager in Charge of Sales and Staff
Stage Stores
07.2013 - 03.2016
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
Executive Director of Events
Brazos Heritage Society
03.2006 - 10.2010
- Led volunteer recruitment efforts for large-scale events, developing and implementing effective training programs to ensure efficient on-site support.
- Established comprehensive contingency plans to anticipate potential challenges during event execution, ensuring prompt resolution without compromising client satisfaction.
- Oversaw all aspects of event logistics including venue selection, vendor coordination, scheduling, transportation arrangements, accommodations, and onsite support services.
Education
Bachelor of Arts - English Language And Literature
Texas A&M University
College Station, TX12-1991
Skills
- Travel industry experience
- Excellent customer service
- Exceptional communication
- Regulations and compliance
- Logistics support
- Cultural awareness
- Company guidelines and procedures
- Regulatory compliance
- Air travel coordination
- Geographical awareness
- Team collaboration
- Team oversight
Accomplishments
- Supervised team of 15 staff members.
- Achieved sales quotas by leading team with enthusiasm by implementing creative incentive programs.
- Led a team of volunteers to boost donations for a local historic society by organizing successful community events, including home tours, holiday celebrations, and formal fundraising functions.
- Researched and booked customized travel itineraries for individuals, couples, and groups to global destinations.
Timeline
Travel Advisor
World Travel Holdings
07.2024 - Current
Residential Real Estate Agent
REALM PROPERTIES, LLC
11.2016 - 09.2023
Manager in Charge of Sales and Staff
Stage Stores
07.2013 - 03.2016
Executive Director of Events
Brazos Heritage Society
03.2006 - 10.2010
Bachelor of Arts - English Language And Literature
Texas A&M University