Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Amanda Hernandez

Fort Wayne,IN

Summary

Experienced Office Management and Human Resources Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Manager

Maple Seed Farms
07.2023 - Current
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Coordinated office events and meetings for staff and clients.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Optimized inventory organization and upkeep procedures.

Human Resources Director

Chick-fil-A
10.2017 - 07.2023
  • Solve Team Member experience issues, improve operations, and provide excellent customer service.
  • In charge of 160 employees to mentor them on operations, L.E.A.N thinking, and having a positive influence on all who come in contact with CFA.
  • Interview and hire top talent to increase profitability.
  • Conduct new hire onboarding sessions and on-the-job training, enhancing employee knowledge and skillset.
  • Constantly updating information, controlling scheduling, and communicating with contacts via phone and email, I am able to prioritize a variety of tasks.
  • In charge of Operational requirements, training, and development of new product rollouts, as well as their implementation.
  • Implement Food Safety and Food Quality compliance systems and auditing processes.
  • Conduct monthly manager meetings reviewing store goals and current performance.

Customer Service Representative

3 Rivers Federal Credit Union
10.2022 - 02.2023
  • Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing withdrawals.
  • Sell cashier’s checks
  • Cross-sells bank products by answering inquiries, informing customers of new service and product promotions, ascertaining customer’s needs, and directing customers to a branch specialist.
  • Complete special requests by closing accounts, taking orders for checks, completing safe-deposit box procedures, and providing special statements, copies, and referrals.

Contact Lens Manager

America's Best Contact And Eyeglasses
04.2022 - 10.2022
  • Optical pre-testing with patients
  • Schedule appointments
  • Dispense glasses and contacts
  • Patient referrals
  • Scan documents
  • Perform insert and removal contact classes with new contact patients
  • Contact lens inventory
  • Check out patient exams

Assistant General Manager

Arby's Restaurant
08.2015 - 07.2017
  • Was responsible for handling cash and preparing deposits.
  • Ensuring that employees adhere to the company's policies, procedures, and strategies
  • Was in charge of the team's schedule, keeping an eye on coverage requirements and individual strengths.
  • Conducted monthly new menu product training as well as handling all POP changes.
  • Was in charge of inventory, ordering exact quantities of stock and taking corrective action to increase profitability.
  • Devised and implemented cost-management procedures to keep overhead and equipment costs under control.

Education

Certificate - SHRM (Human Resources)

Indiana University - Purdue University Fort Wayne
Fort Wayne, IN
09.2021

Diploma - Medical Assisting

International Business College - Fort Wayne
Fort Wayne, IN
03.2008

High School Diploma -

Carroll High School
Fort Wayne, IN
07.2007

Skills

  • Office Management
  • Operations Management
  • Organizational Skills
  • Scheduling Coordination
  • Compliance Monitoring
  • Customer Service
  • Inventory Control
  • Human Resources Management

Accomplishments

  • Leadership role when receiving the Chick-fil-A Symbol of Success award 2021
  • Held a 10% Higher retention rate than other freestanding CFA restaurants in 2020
  • "Get it done" Award- Arby's Restaurant Group

Certification

  • L.E.A.N Certification
  • Servsafe Certification
  • SHRM Certification



Timeline

Office Manager

Maple Seed Farms
07.2023 - Current

Customer Service Representative

3 Rivers Federal Credit Union
10.2022 - 02.2023

Contact Lens Manager

America's Best Contact And Eyeglasses
04.2022 - 10.2022

Human Resources Director

Chick-fil-A
10.2017 - 07.2023

Assistant General Manager

Arby's Restaurant
08.2015 - 07.2017

Certificate - SHRM (Human Resources)

Indiana University - Purdue University Fort Wayne

Diploma - Medical Assisting

International Business College - Fort Wayne

High School Diploma -

Carroll High School

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Amanda Hernandez