Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amanda Hernandez

Lahaina

Summary

Dynamic and customer-focused bartender with a proven track record at The Plantation House Restaurant, excelling in high-pressure environments. Recognized for strong multitasking abilities and exceptional customer service, I fostered loyal clientele while promoting responsible alcohol service. Adept at problem-solving, I consistently enhanced guest experiences through personalized recommendations and engaging interactions. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in handling high-pressure situations and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender

The Plantation House Restaurant
02.2023 - Current
  • Crafted and served a variety of cocktails, ensuring high-quality presentation and taste.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Maintained cleanliness and organization of the bar area, adhering to health and safety regulations.
  • Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to satisfaction.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Server /Cocktail Server

Canvas Artistry
05.2022 - 02.2023
  • Delivered exceptional customer service in high-pressure dining environment.
  • Coordinated food and beverage orders with kitchen and bar staff for timely delivery.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Processed payments accurately using POS systems to ensure efficient transactions.
  • Collaborated with team members to optimize workflow during busy shifts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Served food and beverages promptly with focused attention to customer needs.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Beertender

Sidetrack Brewing Company
05.2021 - 05.2022
  • Served diverse craft beers while ensuring optimal customer satisfaction and engagement.
  • Educated patrons on beer styles and brewing processes, enhancing their overall experience and knowledge.
  • Engaged customers through product knowledge sharing, sparking interest in new offerings.
  • Demonstrated adaptability during high volume periods, maintaining composure under pressure.
  • Developed rapport with customers, fostering a friendly and loyal clientele base.
  • Upheld a high standard of cleanliness by consistently sanitizing work areas and glassware.
  • Ensured timely completion of opening or closing tasks based on assigned shifts.
  • Promoted responsible alcohol consumption, adhering to local laws and regulations.
  • Participated in staff training sessions to continuously improve product knowledge and service skills.
  • Supported marketing efforts by promoting the establishment on social media platforms.
  • Operated cash register accurately, managing transactions for seamless checkout process.

Education

Associate of Arts - Communications

Central New Mexico Community College
Albuquerque, NM
05-2022

High School Diploma -

St. Pius X High School
Albuquerque, NM
05-2015

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Menu memorization

Certification

County of Maui Liquor Certification

Cicerone Certified Beer Server

Timeline

Bartender

The Plantation House Restaurant
02.2023 - Current

Server /Cocktail Server

Canvas Artistry
05.2022 - 02.2023

Beertender

Sidetrack Brewing Company
05.2021 - 05.2022

Associate of Arts - Communications

Central New Mexico Community College

High School Diploma -

St. Pius X High School

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