Amanda Hernandez
West Palm Beach,FL
Summary
Dedicated medical professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Clinical Lead and Surgical Tech
Breathe Free Sinus & Allergy Centers
02.2023 - 09.2025
- Enhanced patient comfort by conducting thorough allergy testing procedures and providing clear explanations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted in the accurate diagnosis of allergies by performing skin prick tests.
- Led clinical audits to identify areas of improvement, resulting in higher quality care standards.
- Implemented new policies and procedures for better compliance with regulatory requirements.
- Prepared laboratory specimens for testing, obtained results and notified patients of findings.
- Monitored vital signs and documented details for informational and treatment purposes.
- Positioned patients for diagnostic tests such as CT scans.
- Administered medications and assessed patient responses, adjusting strategies to meet objectives.
- Assisted physicians with completing medical procedures and treatments.
- Prepared procedure rooms with required instruments, ensuring efficient setup for various surgical cases.
- Ensured proper care of surgical instruments through meticulous cleaning, sterilization, and maintenance processes.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Collaborated effectively with multidisciplinary teams to optimize patient care before, during, and after procedures.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical procedures.
- Provided compassionate support to patients experiencing anxiety or discomfort prior to procedures, helping alleviate concerns while maintaining professionalism.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Positioned patients and set up drapes to create comfortable surgical environment for patients.
- Contributed to team-based problem-solving to resolve issues that arose during procedures and improve patient outcomes.
Clinical Supervisor
MD Now Urgent Care - HCA
03.2020 - 02.2023
- Responded to crisis situations with calm approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with physicians to raise standards of practice and patient satisfaction.
- Lead and directed team of 15 clinical personnel and support staff.
- Communicated effectively with staff members, physicians, and patients.
- Addressed all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Approved regular payroll submissions for employees.
- Reviewed performance data to monitor and measure productivity, goal progress, and activity levels.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Medical Assistant
MD Now Urgent Care- HCA
02.2019 - 03.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client's medical history, medication information, symptoms, and allergies.
- Documented vital signs of over 60 patients in clinic per day.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted venipuncture.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed clinical procedures and gathered patient data for interpretation by physicians.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Specialist
The Home Depot Inc
02.2016 - 04.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Updated and maintained information in customer accounts.
- Processed orders, credits and tracked returns.
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Promoted product-related services and plans such as installation, delivery, credit financing or extended protection plans.
- Displayed merchandise to reflect high standards of showroom readiness.
- Operated machining equipment safely.
Education
Associate Degree in Nursing - Nursing
Keiser University
West Palm Beach02-2027
Medical Academy High School Diploma -
John I. Leonard High School
Greenacres, FL05.2016
Skills
- Unit Leadership
- Direct Patient Care
- Staff Development
- Operational Standards
- Customer Service
- Medical Procedures Understanding
- Facility Inspections
- Schedule Creation
- Electronic Medical Record
- Operational Improvements
- Bilingual
- Venipuncture
- EKG
- Medication Administration
- Basic Life Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clinical Lead and Surgical Tech
Breathe Free Sinus & Allergy Centers
02.2023 - 09.2025
Clinical Supervisor
MD Now Urgent Care - HCA
03.2020 - 02.2023
Medical Assistant
MD Now Urgent Care- HCA
02.2019 - 03.2020
Specialist
The Home Depot Inc
02.2016 - 04.2019
Associate Degree in Nursing - Nursing
Keiser University
Medical Academy High School Diploma -
John I. Leonard High School