Amanda Hernandez
Mission,TX
Summary
To obtain a challenging career that utilizes my competent skillset, enriches my knowledge, and gives a chance to be part of a team that contributes towards the growth of the organization. use my skills and knowledge in order to carry out the job in a professional and suitable manner. Strive to omit any chances of error, defects and poor workmanship in every assigned job task.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Communications Dispatcher
Lonestar Ambulance
1200 E Jasmine Ave, McAllen Tx
05.2025 - Current
- Maintained accurate records of dispatch activities, ensuring compliance with operational protocols and standards.
- Developed streamlined processes for call handling, reducing response times and improving overall service quality.
- Ensured accurate information exchange by verifying caller details and cross-referencing relevant databases.
- Enhanced response times by efficiently managing multiple communication channels and prioritizing emergency situations.
- Provided exceptional customer service when addressing non-emergency inquiries from the public, demonstrating empathy and patience.
Security Guard
Deployed Services
Donna, TX
08.2021 - 04.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Manager
Brick Fire Pizza & More
704 E Griffin Pkwy Mission TX, 7572
03.2018 - 01.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Sandwich Artist
Subway
122 S Shary Rd Mission TX, 78572
08.2016 - 02.2018
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
Education
Associate of Science - Kinesiology
South Texas College
Mcallen, TX05.2020
High School Diploma -
Mission High School
Mission, TX05.2015
Skills
- Ground Patrol
- Employee and Visitor Screening
- Federal and State Regulation Compliance
- Law Enforcement Collaboration
- Attentive and Observant
- Effective Working Relationships
- Adaptable and Flexible
- Quick learner
- Customer assistance
Certification
Level 1 Security
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Communications Dispatcher
Lonestar Ambulance
05.2025 - Current
Security Guard
Deployed Services
08.2021 - 04.2025
Manager
Brick Fire Pizza & More
03.2018 - 01.2020
Sandwich Artist
Subway
08.2016 - 02.2018
Associate of Science - Kinesiology
South Texas College
High School Diploma -
Mission High School