Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amanda Hernandez

Mission,TX

Summary

To obtain a challenging career that utilizes my competent skillset, enriches my knowledge, and gives a chance to be part of a team that contributes towards the growth of the organization. use my skills and knowledge in order to carry out the job in a professional and suitable manner. Strive to omit any chances of error, defects and poor workmanship in every assigned job task.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Communications Dispatcher

Lonestar Ambulance
1200 E Jasmine Ave, McAllen Tx
05.2025 - Current
  • Maintained accurate records of dispatch activities, ensuring compliance with operational protocols and standards.
  • Developed streamlined processes for call handling, reducing response times and improving overall service quality.
  • Ensured accurate information exchange by verifying caller details and cross-referencing relevant databases.
  • Enhanced response times by efficiently managing multiple communication channels and prioritizing emergency situations.
  • Provided exceptional customer service when addressing non-emergency inquiries from the public, demonstrating empathy and patience.

Security Guard

Deployed Services
Donna, TX
08.2021 - 04.2025
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked and verified photo identification prior to granting facility access.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Manager

Brick Fire Pizza & More
704 E Griffin Pkwy Mission TX, 7572
03.2018 - 01.2020
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Sandwich Artist

Subway
122 S Shary Rd Mission TX, 78572
08.2016 - 02.2018
  • Greeted guests, promoted specials and took orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.

Education

Associate of Science - Kinesiology

South Texas College
Mcallen, TX
05.2020

High School Diploma -

Mission High School
Mission, TX
05.2015

Skills

  • Ground Patrol
  • Employee and Visitor Screening
  • Federal and State Regulation Compliance
  • Law Enforcement Collaboration
  • Attentive and Observant
  • Effective Working Relationships
  • Adaptable and Flexible
  • Quick learner
  • Customer assistance

Certification

Level 1 Security

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Communications Dispatcher

Lonestar Ambulance
05.2025 - Current

Security Guard

Deployed Services
08.2021 - 04.2025

Manager

Brick Fire Pizza & More
03.2018 - 01.2020

Sandwich Artist

Subway
08.2016 - 02.2018

Associate of Science - Kinesiology

South Texas College

High School Diploma -

Mission High School