AMANDA HERNANDEZ
Jersey City,NJ
Summary
Highly enthusiastic, self-motivated, skilled hardworking customer service oriented professional with 13 years of experience in Dental and Medical administration and over two years of experience in healthcare management. Expertise including overseeing the duties and functions of the front-end area, conflict management, customer retention, and ensuring it is carried out with accuracy, timelessness, and confidentiality. Administrative assistant experience in registering patients, analyze health insurance benefits, verify eligibility, collecting payments, scheduling appointments, recording and filing records.
Overview
13
13
years of professional experience
Work History
Patient Service Representative Lead
BHMG United Medical
10.2020 - Current
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Handle customer service inquiries in person, via telephone and through email.
- Assist Practice Manager supervise daily practice operations to help optimize Front end training, appointment scheduling, patient records management, and billing functions.
- Implement project management techniques to overcome obstacles and increase team productivity.
- Delegate tasks to administrative support staff to organize and improve office efficiency.
- Oversee appointment scheduling and itinerary coordination for both clients and patients.
- Assist Practice Manager develop and implement strategies to improve patient access, satisfaction, and core quality.
- Provide outstanding support to entire staff which helps improve process flow and boast efficiency by offering constructive feedback and specific direction.
- Establish and maintain effective communication with staff, all 23 physicians, community and pharmacy organizations to promote high quality patient care.
- Assist with terminations, hiring new employees when needed or requested by management and participated and planned weekly/monthly meetings regarding operations and future plans for growth & development.
- Ensure office remains clean and neat for first positive impression.
Dental Receptionist
Diamond Dental Group
08.2017 - 10.2020
- Provided excellent customer service to create positive experiences and build patient trust.
- Verified insurance eligibility, insurance policies, deductibles and copays before services were rendered.
- Collected payments, kept patients record up to date and confirmed proper consent forms were signed.
- Communicated effectively with patients for financial options including dental insurance coverage and out-of-pocket expenses, offered payment plan options.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Electronically submit dental claims once services were rendered.
- Effectively managed secretarial duties such as: answered high volume calls, scheduled, rescheduled and confirmed appointments using Mac Practice and LightHouse360, sorted out mail, made copies, faxed and filed.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Dental Receptionist
Soleiman Rabanipour, D.D.S., P.C
06.2010 - 09.2017
- Called insurance to verify patients dental insurance coverage.
- Assisted in prescribing prescriptions using RXNT online.
- Received payment, recorded receipts for services, followed up with patients on outstanding claims and kept patients record up to date.
- Performed clerical duties such as filed charts, answered high volume calls, scheduled, confirmed appointments using Dentrix, handled patient inquiries, transmitted information using computers or facsimile machine, scanned and made copies.
Education
Career Diploma - Veterinary Assistant
Penn Foster
10.2024
Skills
- Strong leader with outstanding interpersonal communication and organizational skills
- Administrative staff supervision and leadership
- Team player with positive attitude
- Strategic thinking
- Efficient in time management, Exceptional multitasking, and Multiple phone handling skills
- Conflict management
- Payment handling
- Microsoft Office, Word, Outlook
- Epic, MacPractice, Dentrix
- Knowledgeable in medical and dental terminology and procedures
- Verifying Eligibility
- Schedule Management
Timeline
Patient Service Representative Lead
BHMG United Medical
10.2020 - Current
Dental Receptionist
Diamond Dental Group
08.2017 - 10.2020
Dental Receptionist
Soleiman Rabanipour, D.D.S., P.C
06.2010 - 09.2017
Career Diploma - Veterinary Assistant
Penn Foster