Amanda Herrera
Cleveland,OH
Summary
Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills. I had a health scare with a diagnosis I wasnt prepared for at a young age with children and It definitely gave me a better perspective on the outlook I have for my future.
Overview
30
30
years of professional experience
Work History
Shopper
Instacart
San Francisco
11.2019 - Current
- Assisted customers in selecting desired merchandise and provided product knowledge.
- Ensured compliance with safety protocols while handling large volumes of merchandise.
- Maintained a clean, organized work area to ensure customer satisfaction.
- Processed payments and returns accurately and promptly.
Delivery Assistant
Amazon
Brooklyn, OH
10.2022 - 04.2024
- Loaded, unloaded, prepared, inspected and operated delivery vehicle.
- Planned routes and obtained customer signatures on receipts.
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Organized packages into designated containers for delivery.
- Operated conveyor belt systems to move items from one station to the next.
- Scanned barcodes on packages using RF scanners.
- Conducted one-on-one or group tutorials for students who needed extra help with assignments.
- Organized stock on shelves according to predetermined sequence.
- Verified accuracy of orders prior to loading onto delivery trucks.
Bartender
Mad Mikes
Garfield Heights, OH
08.2015 - 07.2017
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
STNA
Menorah Park Center For Senior Living
Beachwood, OH
03.2009 - 04.2014
- Followed infection control policies while performing job duties.
- Demonstrated respect for patient rights and privacy while providing care services.
- Assisted with meal preparation and feeding of patients who required assistance.
- Provided basic patient care, including bathing, dressing and grooming.
- Reported any changes in the patient's condition to the nurse on duty.
- Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
- Monitored vital signs, such as pulse rate, respiration and temperature.
- Performed routine medical tasks, such as taking blood pressure and changing dressings.
- Recorded information regarding food intake and output of patients.
- Helped maintain a clean and orderly environment throughout the facility.
- Communicated effectively with patients, families and other healthcare professionals to ensure quality care was provided at all times.
- Answered call lights promptly and responded to requests for assistance from patients or family members.
- Provided emotional support and comfort to patients when needed.
Bartender
Seven Hills Tavern
Seven Hills, OH
03.2007 - 11.2009
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Nurse Assistant
Olmsted Manor
North Olmsted, OH
03.2006 - 01.2007
- Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
- Performed vital signs checks such as blood pressure and temperature readings for patients.
- Answered call lights promptly and responded to requests from patients in a timely manner.
- Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
- Provided emotional support for family members during difficult times in the hospital setting.
- Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
- Utilized appropriate body mechanics when lifting or transferring patients from one area to another.
- Reported any changes in patient condition immediately to the RN or physician on duty.
Kitchen Expeditor
Chammps Restaurant
Valley View, OH
02.2004 - 11.2006
- Organized orders for kitchen staff to ensure efficient workflow.
- Monitored food preparation times to ensure freshness of dishes served.
- Communicated with wait staff, chefs and other kitchen personnel to coordinate food orders.
- Verified accuracy of orders before they left the kitchen.
- Ensured all plates were properly garnished prior to being served.
- Assisted in restocking supplies such as napkins, silverware and condiments.
- Maintained a safe working environment by adhering to health standards and regulations.
- Cleaned work areas and equipment after each shift.
- Prepared salads, desserts and appetizers according to recipes.
- Plated dishes following presentation guidelines set by the restaurant's chef.
- Followed proper food-handling techniques while storing ingredients correctly in refrigerators or freezers.
- Coordinated service for food runners and other kitchen staff.
Server
Ruby Tuesday
North Olmsted, OH
12.2002 - 02.2004
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
Server
Quaker Steak & Lube
Valley View, OH
08.2000 - 11.2002
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Hostess/Server
lunas restaurant
Parma Heights, OH
03.1994 - 07.1998
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Communicated clearly with kitchen staff regarding customer orders.
- Monitored customer satisfaction levels throughout their meal experience.
- Demonstrated strong interpersonal skills when interacting with customers.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Handled cash payments and reconciled daily transactions accurately.
- Provided excellent customer service by addressing customer needs promptly.
Food Service Worker
Giant Eagle
Middleburgh Heights, OH
06.1996 - 01.1997
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Ensured that all foods were prepared according to health department regulations.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Organized take-out orders for customers who requested them.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed established cash handling procedures when collecting payment from customers.
Cashier
Target
Parma, OH
01.1996 - 06.1996
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Parma Senior High School
Parma, ID06-1998
Skills
- Point of sale systems
- Cash handling proficiency
- Strong Work Ethic
- Upbeat and Outgoing Attitude
- Prioritizing Orders
- Attention to Detail
- Customer Service
- Flexible Schedule
- Verifying Order Accuracy
- Physical Stamina
- Lift up to [Number] pounds
- Strong interpersonal skills
Affiliations
enjoying time with my children and fiancee, animal lover, can be competitive at sports or just being a spectator rooting for my favorite teams/players, watching movies.
Timeline
Delivery Assistant
Amazon
10.2022 - 04.2024
Shopper
Instacart
11.2019 - Current
Bartender
Mad Mikes
08.2015 - 07.2017
STNA
Menorah Park Center For Senior Living
03.2009 - 04.2014
Bartender
Seven Hills Tavern
03.2007 - 11.2009
Nurse Assistant
Olmsted Manor
03.2006 - 01.2007
Kitchen Expeditor
Chammps Restaurant
02.2004 - 11.2006
Server
Ruby Tuesday
12.2002 - 02.2004
Server
Quaker Steak & Lube
08.2000 - 11.2002
Food Service Worker
Giant Eagle
06.1996 - 01.1997
Cashier
Target
01.1996 - 06.1996
Hostess/Server
lunas restaurant
03.1994 - 07.1998
High School Diploma -
Parma Senior High School