Amanda Herrera
Frisco,CO
Summary
Seasoned professional with 9 years of diverse customer service and leadership experience, seeking a Remote role. Excelled in fast-paced environments, demonstrated strong time management and multitasking skills as a Server and a Key Leader. Proven ability to manage client relationships and provide exceptional service, adept in both team leadership and independent roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inside Sales Agent
National General
08.2024 - Current
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Front Desk
EXHALE SPA
03.2024 - 06.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk
BRECKENRIDGE FAMILY DENTAL
08.2023 - 01.2024
- Managed Patient scheduling efficiently, ensuring appointments were coordinated effectively to optimize daily operations
- Facilitated financial transactions by discussing treatment plans, outlining costs, and processing payments accurately
- Handled insurance documentation with precision, submitting claims and maintaining up-to-date patient records.
Server
Bistro North
02.2023 - 12.2023
- Set up restaurant, help check in and seat guests, helping guests through their dining experience by taking orders, knowing and understanding both food and drink menus and guiding with recommendations, responsible for share of side work (polishing silver and glassware, cleaning up dining area) checking guests out.
Key Leader
Lululemon Athletica
03.2022 - 12.2022
- Open/close the store, accurately manage money in registers, set daily plan for the team, keep track of teams breaks/lunches/call outs, lead Merch on Fridays when we get new product, and make sure the team stays on track with time goals, help guests and my employees with what they need
Server
Fall Line kitchen and Cocktails
07.2020 - 01.2022
- Take care of guests dining needs
- Provide exceptional service while making sure guests receive all food and drinks, keeping a clean workspace, handle payments
- I have great taste and time management skills, managing multiple tables at once and ensuring each guest receives exactly what they ordered.
High intensity Pilates instructor
Tonic Method
06.2020 - 01.2022
- I have to write and teach my own classes, make sure all clients are familiar with the reformer and modify in the moment to make sure class is doable for all abilities.
Educator
Lululemon Athletica
10.2018 - 01.2019
- Educating guests on product, providing guest service/guest solutions, being part of the community (working out at different studios, attending events, making connections with people in the community etc..) opening/closing of the store
- Help train new Educators, keep product on floor fully stocked, inventory/process new product coming into the store, console old product and getting it ready to be sent out
- Visual Merchandising of the store twice a week to make it look 'new and fresh'
Lift Maintenance assistant
Beaver Creek Lift Maintenance
04.2017 - 11.2018
- Help mechanics with everyday tasks, gather tools, operate lifts, splice haul ropes, rebuild brakes, take terminals apart for general maintenance and put back together, tear apart and rebuild sheaves, replace shives on towers (line work), clean terminals, build grips for carriers (cabins and chairs)
Desk attendant
Beaver Creek Stables
05.2017 - 10.2017
- Answer phone calls, schedule horse rides for the day/week, take payments, balance till with reservation book at EOD, assist guests with arranging transportation, saddle horses, help wranglers get everyone on their horse and out for their ride promptly, help with children's pony rides, take saddles and bridles off horses at EOD
Front Desk Rep
Pure Barre Vail Valley
11.2015 - 05.2017
- Opening up the studio and preparing things before the clients arrive, assist clients with memberships or any other questions they might have, take phone calls, check in clients for class, keep a clean front desk and keep the retail organized, pick weights up and help teachers during class, wipe mirrors, vacuum the carpets, put mats and other equipment away after class, lock up studio when done.
Ticket Scanner
Beaver Creek Guest Services
12.2016 - 04.2017
- Scan lift tickets, assist guests, answer questions
Food prep
Green Elephant Juicery
08.2016 - 01.2017
- Open store, take inventory, prep food for all four locations
Lift Operator
Vail Resorts/Beaver Creek
11.2014 - 04.2016
- Guest services, perform snow work, drive lifts, and help with general maintenance
Sales Associate
Sports Authority
11.2013 - 11.2014
- Assist customers, open/close registers, clean fitting rooms and mirrors, vacuum floors, keep all clothes organized, help on register whenever needed
Education
High School Diploma -
Captain John L Chapin
El Paso05.2013
Skills
- Proficient in all Microsoft programs such as Word, Excel, Power Point
- Photoshop
- Lightroom
Certification
- Tonic Method Pilates Instructor - 06/2020
- Property and Casualty Producers License - 07/22/2024
Timeline
Inside Sales Agent
National General
08.2024 - Current
Front Desk
EXHALE SPA
03.2024 - 06.2024
Front Desk
BRECKENRIDGE FAMILY DENTAL
08.2023 - 01.2024
Server
Bistro North
02.2023 - 12.2023
Key Leader
Lululemon Athletica
03.2022 - 12.2022
Server
Fall Line kitchen and Cocktails
07.2020 - 01.2022
High intensity Pilates instructor
Tonic Method
06.2020 - 01.2022
Educator
Lululemon Athletica
10.2018 - 01.2019
Desk attendant
Beaver Creek Stables
05.2017 - 10.2017
Lift Maintenance assistant
Beaver Creek Lift Maintenance
04.2017 - 11.2018
Ticket Scanner
Beaver Creek Guest Services
12.2016 - 04.2017
Food prep
Green Elephant Juicery
08.2016 - 01.2017
Front Desk Rep
Pure Barre Vail Valley
11.2015 - 05.2017
Lift Operator
Vail Resorts/Beaver Creek
11.2014 - 04.2016
Sales Associate
Sports Authority
11.2013 - 11.2014
High School Diploma -
Captain John L Chapin
- Tonic Method Pilates Instructor - 06/2020
- Property and Casualty Producers License - 07/22/2024
Similar Profiles
Mone't ThomasMone't Thomas
Customer Care Representative at National GeneralCustomer Care Representative at National General
Shekia BryantShekia Bryant
Loss Draft Assoc III at National GeneralLoss Draft Assoc III at National General
Laquinta PoweLaquinta Powe
Auto Adjuster at National GeneralAuto Adjuster at National General