Amanda Herrera
Upland,CA
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at In-N-Out Burger and Coastal Employer Strategies. Excelled in enhancing performance outcomes through effective communication and problem-solving skills. Achieved significant improvements in customer service and staff training, ensuring compliance and operational excellence without exceeding a numerical percentage. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Operations Manager/Executive Administrative Assistant
Coastal Employer Strategies
03.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Approve and generate mark-ups and service agreements
- Book balancing and cost management
Payroll Administrator
DRE Workforce
04.2023 - 03.2024
- Maintained confidentiality of employee records and payroll information.
- Calculated payroll deductions by accurately using various software and processed payroll to meet preset requirements.
- Submitted reports on payroll activities.
- Managed payroll data entry and processing for over 200 employees in 4 states to comply with predetermined company guidelines.
- Maintained up-to-date knowledge of labor laws for each respective state and applied them accordingly
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Conducted regular audits of payroll data to identify discrepancies and ensure compliance with federal regulations.
- Assisted in the successful migration of payroll systems during a company-wide software upgrade without disruption to operations.
- Trained and mentored new payroll staff to apply best practices and follow department procedures.
- Worked effectively in fast-paced environments.
3rd Manager
In-N-Out Burger
02.2015 - 11.2022
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
No Degree - Accounting And Finance
Citrus College
GlendoraHigh School Diploma -
Gladstone High School
Covina, Ca06.2012
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Training
- Client Relationships
- Data Analysis
- Effective Communications
- Detail-Oriented
- 10-Key Typing and high WPM count
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offTimeline
Operations Manager/Executive Administrative Assistant
Coastal Employer Strategies
03.2024 - Current
Payroll Administrator
DRE Workforce
04.2023 - 03.2024
3rd Manager
In-N-Out Burger
02.2015 - 11.2022
No Degree - Accounting And Finance
Citrus College
High School Diploma -
Gladstone High School