Amanda Herrera
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Phlebotomy Technician
Northwestern Medicine
05.2024 - Current
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection..
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Increased patient throughput by efficiently prioritizing tasks and managing time effectively during high-volume periods.
- Mitigated risk of errors by closely following established guidelines for specimen transport, storage, and disposal procedures after each collection session.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
Substitute Teacher, K-12
Valley View School District 365U
10.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
Quality Control Technician
Knead Dough Turano
05.2023 - 07.2024
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Developed quality control checklist for each product category, standardizing inspection process.
- Collected and analyzed data to measure effectiveness of quality control processes.
Certified Medical Assistant
AdventHealth MedicalGroup
02.2007 - 09.2022
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Assisted with completion of referral forms and verified data accuracy and completion
- Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
EDWARD-ELMHURST HEALTH
02.2021 - 05.2022
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Exhibited strong interpersonal skills when interacting with patients from various cultural backgrounds to establish rapport quickly.
- Increased patient satisfaction by addressing concerns and answering questions about the phlebotomy process.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
DR EFRAIN FLORES PEDIATRICS SC
05.2009 - 12.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
WALGREENS
10.2019 - 08.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Streamlined checkout process, reducing average customer waiting time during peak hours.
- Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
BACHELOR IN SCIENCE - Healthcare Management
UNIVERSITY OF ST FRANCIS
05.2022
GENERAL EDUCATION -
COLLEGE OF DUPAGE
12.2016
GENERAL EDUCATION -
JOLIET JUNIOR COLLEGE
03.2013
ASSOCIATE DEGREE IN SCIENCE (MEDICAL ASSISTANT) -
EVEREST COLLEGE
06.2009
Skills
- Able to lead a team, work independent of supervisor or collaborating cross-functionally in a team environment
- Patient confidentiality
- Data Entry
- Quality Control
- Documentation Management
- Medical Records Review
- Medical Records Maintenance
- Adaptable approach
- HIPAA
- Health Education
- HIPAA Compliance
- Paperwork Processing
- Medical office administration
- Medical Records Management
- Customer Service
- Workload Management
- Reliability
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomy Technician
Northwestern Medicine
05.2024 - Current
Quality Control Technician
Knead Dough Turano
05.2023 - 07.2024
Substitute Teacher, K-12
Valley View School District 365U
10.2022 - Current
EDWARD-ELMHURST HEALTH
02.2021 - 05.2022
WALGREENS
10.2019 - 08.2020
DR EFRAIN FLORES PEDIATRICS SC
05.2009 - 12.2021
Certified Medical Assistant
AdventHealth MedicalGroup
02.2007 - 09.2022
GENERAL EDUCATION -
COLLEGE OF DUPAGE
GENERAL EDUCATION -
JOLIET JUNIOR COLLEGE
ASSOCIATE DEGREE IN SCIENCE (MEDICAL ASSISTANT) -
EVEREST COLLEGE
BACHELOR IN SCIENCE - Healthcare Management
UNIVERSITY OF ST FRANCIS