Amanda Herrera
Portland,OR
Summary
Dynamic professional naturally drawn to structure and the small details, with a decade of customer service and conflict management experience.
Overview
7
7
years of professional experience
Work History
Administrative Assistant/Receptionist
Rayburn Resort
11.2023 - 03.2024
- Executed end-of-day batch processing and reconciliation.
- Migrated ~5 years' worth of company records to a new software system and actioned implementation.
- Generated and managed reservations for diverse incoming requests encompassing both long-term or recurring stays and short-term rentals.
Legislative Analyst
FMS Global Strategies
09.2021 - 02.2022
- Attended and transcribed daily Senate and House of Representative committee meetings.
- Crafted detailed reports on bill progress and maintained bill tracking ticket software.
- Overhauled internal database organization.
Office Coordinator/Scheduler
RL Computer Solutions
10.2019 - 03.2020
- Processed all incoming medical client requests, scheduled service dates, and created claim tickets while managing the proprietary tracking system.
- Maintained confidentiality and adhered to privacy regulations while working with medical records.
- Contributed to bookkeeping and payroll, as well as creating employee schedules.
- Acted as secretary and point-of-contact for all incoming pedestrian device repair while building customer rapport.
Document Assistant
Texas Legislative Council
12.2018 - 05.2019
- Organized, updated, and maintained records filing and management.
- Aided the legislative process by recording, preparing, and distributing confidential documents for the Texas House of Representatives and Senate.
- Cultivated collaborative professional relationships by acting as liaison for interoffice communication while tracking the flow of legislative documents.
Multi-Media Intern
MentorTex
05.2017 - 08.2017
- Developed and managed projects from concept to completion, including storyboarding, post-production editing, and final delivery formats.
- Conducted interviews and fostered relationships with CEOs in Austin.
- Created and managed multiple projects simultaneously, while focusing heavily on time management to stay within tight time constraints.
Skills
- Typing: 81WPM with 98% accuracy
- Highly organized and able to manage multiple projects while staying within time constraints
- Excels in reading and writing Spanish with proficiency in speaking
- Skilled at providing cogent reports
- 15 years of experience working with confidential material
- ~10 years of experience in Customer Service
- Expertise in Microsoft Office Suite and Google Workspace
- Expertise in Adobe Creative Suite
- Skilled at digital and physical document organization and archival
Timeline
Administrative Assistant/Receptionist
Rayburn Resort
11.2023 - 03.2024
Legislative Analyst
FMS Global Strategies
09.2021 - 02.2022
Office Coordinator/Scheduler
RL Computer Solutions
10.2019 - 03.2020
Document Assistant
Texas Legislative Council
12.2018 - 05.2019
Multi-Media Intern
MentorTex
05.2017 - 08.2017
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