Amanda Hester
Montgomery,TX
Summary
Experienced clinical coordinator adept at overseeing and optimizing clinical operations. Demonstrated proficiency in coordinating schedules, managing resources, and ensuring compliance with regulatory standards. Skilled in fostering teamwork and communication among healthcare professionals to deliver high-quality patient care.
Overview
24
24
years of professional experience
Work History
Clinical Coordinator
Optum
Montgomery, TX
01.2020 - Current
- Collaborated with healthcare professionals to plan and execute patient treatment plans effectively.
- Maintained detailed records of patient progress and outcomes.
- Team Lead assisting with daily reporting, leading meetings, queue management, assisting peers with workflow updates, and covering for the clinical team manager while out of the office.
- Mentor bench: Provided training and education to improve the success of peers.
- Served as a clinical representative in provider relations meetings with agencies, outlining areas of success, and providing feedback on opportunities for improvement.
- Gulf Coast task force team member tasked with designing and implementing strategies to decrease market turnaround time.
- Facilitated a peer-led session following the EXI survey.
- Developed a resource platform for peers and assisted leadership in developing workflows for the Home Health launch in the Florida market.
- Nominated for the Home & Community Care Champions Award.
- Participated in professional development opportunities, including workshops and conferences, to stay current with advancements in physical therapy.
Physical Therapist
SCL Home Health
Denver, CO
10.2017 - 11.2019
- Evaluated and assessed patients to establish measurable goals and promote restoration of functional abilities.
- Analyzed patient feedback to continuously improve treatment effectiveness and patient satisfaction.
- Supervised PTAs and home health aides.
- OASIS documentation, management of orders from physicians, management of the weekly schedule, care coordination.
- Proficient with Epic and Axxess EMR systems.
- Led classes and workshops on physical therapy practices to students and assistants.
- Ensured compliance with all applicable laws, regulations, and standards related to physical therapy practice, including auditing of charts.
Physical Therapist
Montfair Medical Staffing
Conroe, TX
03.2011 - 12.2017
- Managed staffing of approximately 10 therapists to provide services for new referrals, liaising with the director of nursing and administrative staff to ensure adequate coverage.
- Supervised four PTAs.
- Maintained communication across multiple disciplines, including physicians, nursing, occupational therapy, and speech therapy.
- Provided contract services for multiple home healthcare companies.
- Evaluated and treated adult and geriatric patients with various orthopedic and neurological diagnoses, general debility, and a history of falls.
- Maintained flexibility in adapting to and learning various documentation systems, including Kinnser.
Physical Therapist
Reliant Rehabilitation Hospital
Shenandoah, TX
06.2010 - 12.2014
- Delivered complete physical therapy services, evaluating and treating a variety of orthopedic, neurological diagnoses, and general debility for adult and geriatric patients.
- Supervised 10 PTAs and therapy technicians.
- Conducted aquatic therapy and NMES; used Biodex and body-weight-supported treadmill for treatments.
- Weekly rounds with the healthcare team.
- Led training in bed mobility and transfers, car transfers, pre-gait and gait, therapeutic exercises, manual therapy, and balance.
Physical Therapist
Conroe Regional Medical Center
Conroe, TX
08.2008 - 06.2010
- Primarily focused on outpatient rehabilitation, flexing to acute care as needed.
- Evaluated and assessed patients to establish measurable goals and promote restoration of functional abilities.
- Incorporated clinical expertise, patient values and best evidence to drive clinical practice.
- Performed manual therapy techniques, such as massage, stretching, mobilization and manipulation and soft tissue mobilization.
- Initiated appropriate intervention programs for patients suffering from accidents, illnesses and injuries.
- Provided education to families, caregivers, staff and other healthcare professionals regarding physical therapy treatments, safety procedures.
- Experience in the ICU/CCU setting.
Systems Analyst
Anadarko Petroleum Corporation
The Woodlands, TX
06.2001 - 08.2006
- Network Operations: Data center management, network monitoring, and SharePoint pilot group.
- Network & Telecommunications: Integration of the new Avaya PBX system, including end-user training.
- Knowledge of C++ and SQL.
- Customer Service Center: end-user support, integration, resolution management.
- Trained new employees on the use of corporate systems during onboarding.
Education
Master of Science - Physical Therapy
Texas Women’s University
01.2008
Bachelor of Business Administration - Information and Operations Management
Texas A&M University
01.2001
Skills
- Home health, acute care, outpatient, inpatient rehabilitation, and SNF
- Medicare & Retirement Levels 1, 2, & 3 Certified
- Facilitator of interdisciplinary and team meetings
- Endeavor Leadership Program
- Excellent verbal and written communication skills
- Strong technical background with advanced level of proficiency with MS Word, Excel, PowerPoint, Teams, OneNote
- Proficiency in Epic, Kinnser, and Axxess EMR systems
- Tableau reporting
- Certified Scrum Product Owner
Professional Licenses
- Physical Therapy State Licensure, Texas, 1185250
- CSMR, Certification in Medical Screening for Rehabilitation
Timeline
Clinical Coordinator
Optum
01.2020 - Current
Physical Therapist
SCL Home Health
10.2017 - 11.2019
Physical Therapist
Montfair Medical Staffing
03.2011 - 12.2017
Physical Therapist
Reliant Rehabilitation Hospital
06.2010 - 12.2014
Physical Therapist
Conroe Regional Medical Center
08.2008 - 06.2010
Systems Analyst
Anadarko Petroleum Corporation
06.2001 - 08.2006
Master of Science - Physical Therapy
Texas Women’s University
Bachelor of Business Administration - Information and Operations Management
Texas A&M University