Amanda Hester
Kokomo,IN
Summary
Meticulous professional experienced in visual merchandising and inventory management. Known for implementing successful merchandising strategies and maintaining high levels of stock accuracy. Ready to leverage expertise in enhancing customer experiences and achieving sales goals.
Overview
10
10
years of professional experience
Work History
Merchandiser
Sam's Club
Kokomo, IN
05.2024 - Current
- Executed product placement strategies to enhance visual merchandising and drive customer engagement.
- Monitored inventory levels to ensure optimal stock availability and minimize out-of-stock occurrences.
- Collaborated with team members to develop promotional displays that increased seasonal sales effectiveness.
- Assisted in conducting regular inventory audits to maintain accuracy in stock records and reduce discrepancies.
- Trained new staff on merchandising standards and visual display techniques to uphold brand image.
- Implemented planogram compliance checks, ensuring alignment with corporate merchandising guidelines.
- Responded promptly to customer inquiries regarding product locations and features, enhancing overall shopping experience.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Team Leader
Lowes Home Improvement Stores
Kokomo, IN
03.2022 - 05.2024
- Led daily team operations, ensuring alignment with store policies and procedures.
- Trained and mentored new team members on customer service best practices.
- Streamlined inventory management processes to enhance stock availability.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Resolved customer issues promptly, improving overall satisfaction ratings.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Daycare Assistant
Little Rugrats Early Learning Center
Kokomo, IN
09.2020 - 02.2021
- Facilitated engaging educational activities promoting cognitive and social development.
- Supervised daily routines ensuring safety and well-being of children.
- Assisted in implementing lesson plans aligned with developmental milestones.
- Communicated effectively with parents regarding children's progress and needs.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
GM Stocker
Meijer
Kokomo, IN
04.2017 - 08.2020
- Organized merchandise displays to enhance visual appeal and optimize customer engagement.
- Managed inventory levels, ensuring timely restocking of shelves and storage areas.
- Collaborated with team members to streamline stocking processes and improve efficiency.
- Trained new staff on proper stocking procedures and safety protocols.
- Led initiatives to improve overall operational workflow, resulting in enhanced service delivery.
- Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
- Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
- Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
- Reduced stock discrepancies by diligently documenting incoming shipments and reporting any variances to management.
Medical Assistant
Healthy Horizons Pediatrics
Kokomo, IN
04.2016 - 06.2017
- Assisted in patient intake procedures, ensuring accurate medical history documentation.
- Managed appointment scheduling and follow-ups to optimize patient flow and reduce wait times.
- Conducted routine laboratory tests, maintaining strict adherence to safety protocols.
- Educated patients on treatment plans, enhancing understanding and compliance with care instructions.
- Collaborated with healthcare providers to coordinate comprehensive patient care strategies effectively.
- Maintained electronic health records, ensuring accuracy and confidentiality in patient information management.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
Bachelor of Science - Counseling Psychology
Southern New Hampshire University
Hooksett, NH06-2022
Associate of Applied Science - Medical Laboratory Science
Ross Medical Education Center
Kokomo, IN06-2017
Graduate Certificate - Medical Assisting
Ross Medical Education Center
Kokomo, IN05-2014
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Plan-o-gram implementation
- Retail
- Display signage
- Multitasking
- Time management
- Customer service
- Patient scheduling
- HIPAA compliance
- Medical terminology knowledge
- Vital sign monitoring
- Medical terminology
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Immunization administration
- Specimens collection and processing
Timeline
Merchandiser
Sam's Club
05.2024 - Current
Team Leader
Lowes Home Improvement Stores
03.2022 - 05.2024
Daycare Assistant
Little Rugrats Early Learning Center
09.2020 - 02.2021
GM Stocker
Meijer
04.2017 - 08.2020
Medical Assistant
Healthy Horizons Pediatrics
04.2016 - 06.2017
Bachelor of Science - Counseling Psychology
Southern New Hampshire University
Associate of Applied Science - Medical Laboratory Science
Ross Medical Education Center
Graduate Certificate - Medical Assisting
Ross Medical Education Center