Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Amanda Hey

Coventry,RI

Summary

Dedicated to promoting emotional, physical and intellectual advancement in childhood. Adept at instilling discipline, focus and social skills. Offering fourteen years of experience in childcare field.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Home Support Worker

Northeast Family Services
11.2022 - Current
  • Assisted disabled clients to support independence and well-being.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Supervised daily activities and provided assistance to staff.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing and personal grooming.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with daily living activities, running errands and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Mental Health Worker

Fuller Hospital
06.2020 - 12.2020
  • Spearheaded group counseling sessions to help individuals deal with physical and mental health issues.
  • Utilized coping mechanisms to support clients in meeting therapeutic goals.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Observed and monitored client behavior and responses to treatment.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Applied array of different methodologies to assist patients with therapy.
  • Managed around 14 adolescent patients during every shift.
  • Provided clients with recommendations to community resources.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Documented client progress in confidential files.
  • Collaborated with medical and clinical personnel to coordinate and implement client services.
  • Supported continuity of care after discharge with individualized discharge plans.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Implemented crisis intervention plans to support client safety.
  • Educated clients and families about mental health issues, treatments and resources.
  • Stayed current on mental health research to follow new developments and research in mental health field.
  • Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.

Direct Support Professional

Arbor Associates Inc.
Cranston, RI
08.2018 - 08.2020
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
  • Assisted patients with adjusting to assisted daily living procedures and helped each thrive in highly structured settings.
  • Maintained clean, safe and well-organized patient environment.
  • Developed rapport to create safe and trusting environment for care.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Supervised daily activities and provided assistance when needed.
  • Assisted staff members during emergency situations while maintaining professionalism and observational skills.
  • Assisted disabled clients to support independence and well-being.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Managed roughly 12 residents per shift.

Intern

Key Program Inc.
10.2019 - 03.2020
  • Organized company files and created support system to decrease workload and increase productivity of account managers.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Worked closely with the youth, clinicians and caseworkers to help youth with their issues and provide services.
  • Answered incoming telephone calls, wrote DTN's and provided information to supervisors.
  • Helped with administrative support, including organizing folders, files, shredding old paperwork, and updating spreadsheets.
  • Interacted with clients professionally by phone or in-person to provide information and directed to desired staff members.
  • Traced and recorded DTN's on students to maintain accurate, current records.
  • Sorted and organized materials such as physical files, tracking spreadsheets and reports.
  • Completed clerical tasks such as filing, copying and distributing mail.

ABA Therapist

Northeast Family Services
09.2017 - 12.2017
  • Defined core problems and determined key strategies for investigating and remediating concerns.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Assisted Youth with daily living activities.
  • Assisted Parents in understanding issues and helping them implement a care program with a Behavioral Team.
  • Observed and tracked progress using charts and notes.

Teacher's Assistant

West Warwick Public Schools
07.2017 - 08.2017
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Documented student progress and communicated with parents to keep informed.
  • Reviewed lesson material with students individually or in small groups.
  • Helped teachers recognize learning issues students faced and recommended solutions.

Education

Bachelor of Arts - Youth Development

Rhode Island College
Providence, RI
05.2020

Associate of Arts - Art

Community College of Rhode Island
Warwick, RI
05.2014

Skills

  • Friendly and outgoing
  • Self motivated
  • Adaptive and creative
  • Highly organized
  • Strong communication skills
  • Quick learner
  • Conversant in American Sign Language, Japanese
  • Culturally sensitive
  • Regulatory compliance

Accomplishments

  • Was President of Access/ Trio Club at Community College of Rhode Island for 2013 to 2014 school year
  • Was Vice President of Student Parent Association at Rhode Island College from 2015 to 2018
  • Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
  • Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
  • Home Aid - Assisted patients with bathing, dressing, daily hygiene and grooming. Provided patients with transportation to and from medical appointments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Safety Care certified through Arbor Associates Inc.
  • First Aid/CPR Certified

Timeline

Home Support Worker

Northeast Family Services
11.2022 - Current

Mental Health Worker

Fuller Hospital
06.2020 - 12.2020

Intern

Key Program Inc.
10.2019 - 03.2020

Direct Support Professional

Arbor Associates Inc.
08.2018 - 08.2020

ABA Therapist

Northeast Family Services
09.2017 - 12.2017

Teacher's Assistant

West Warwick Public Schools
07.2017 - 08.2017

Bachelor of Arts - Youth Development

Rhode Island College

Associate of Arts - Art

Community College of Rhode Island

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Amanda Hey