Amanda Hey
Coventry,RI
Summary
Dedicated to promoting emotional, physical and intellectual advancement in
childhood. Adept at instilling discipline, focus and social skills. Offering fifteen years of
experience in childcare field.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PASS Worker
Seven Hills Foundation
02.2024 - Current
- Implemented evidence-based practices within the program to promote consistent and effective service delivery.
- Developed strong rapport with participants'' families, fostering trust and open communication throughout the process.
- Assisted in developing personalized goal plans, leading to increased participant success rates.
- Maintained accurate records of participant progress, enabling timely adjustments to care plans as needed.
- Enhanced participant engagement with tailored support strategies for individual needs.
Respite Worker
The Autism Project Of RI
11.2023 - Current
- Improved client well-being by providing consistent and compassionate care during respite periods.
- Developed strong rapport with clients and their families, fostering trust and open communication.
- Offered engaging activities that promoted mental stimulation and physical activity for clients during respite periods.
- Prepared nutritious meals, cleaned house, laundered clothing and completed shopping tasks.
ABA Therapist
Northeast Family Services
10.2023 - 02.2024
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Enhanced clients'' communication skills through targeted, evidence-based interventions and strategies.
- Monitored and documented client progress using data collection techniques.
- Developed and maintained strong relationships with clients'' families, resulting in increased trust and collaboration in the therapeutic process.
Mental Health Specialist
Fuller Hospital
07.2020 - 12.2020
- Led educational seminars and lectures in groups of five to fourteen to expand awareness of mental health symptoms and issues.
- Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Mediated conflicts within families to clarify and resolve underlying issues.
- Encouraged patients to discuss experiences in group and individual settings.
- Applied array of different methodologies to assist patients with therapy.
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
- Communicated with clients to develop social and psychiatric observations.
- Monitored patients and assessed suicide risks.
- Trained in verbal de-escalation and CPI restraints.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
Direct Support Professional
Arbor Associates Inc.
08.2018 - 10.2020
- Enhanced successful patient social outcomes by helping each participate in recreational activities alone or in groups.
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
- Assisted patients with adjusting to assisted daily living procedures and helped each thrive in highly structured settings.
- Maintained clean, safe and well-organized patient environment.
- Developed rapport to create safe and trusting environment for care.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Supervised daily activities and provided assistance when needed.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
Barista
Mary Lou's
11.2019 - 08.2020
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Created over a hundred drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Complied with standards for merchandising, stocking and storing product.
- Maintained equipment and performed minor repairs to keep coffee machines functioning properly.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for thirty-two specialty coffee beverages and seasonal offerings.
Intern
Key Program Inc.
10.2019 - 03.2020
- Organized company files and created support system to decrease workload and increase productivity of account managers.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Worked closely with the youth, clinicians and caseworkers to help youth with their issues and provide services.
- Answered incoming telephone calls, wrote DTN's and provided information to supervisors.
- Helped with administrative support, including organizing folders, files, shredding old paperwork, and updating spreadsheets.
- Interacted with clients professionally by phone or in-person to provide information and directed to desired staff members.
- Traced and recorded DTN's on students to maintain accurate, current records.
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Completed clerical tasks such as filing, copying and distributing mail.
ABA Therapist
Northeast Family Services
09.2017 - 12.2017
- Defined core problems and determined key strategies for investigating and remediating concerns.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Assisted Youth with daily living activities.
- Assisted Parents in understanding issues and helping them implement a care program with Behavioral Team.
- Observed and tracked progress using charts and notes.
Teacher's Assistant
West Warwick Public Schools
07.2017 - 08.2017
- Supported instructor with test administration, curriculum development and assignment grading.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Documented student progress and communicated with parents to keep informed.
- Reviewed lesson material with students individually or in small groups.
- Helped teachers recognize learning issues students faced and recommended solutions.
Summer Camp Counselor
YMCA
07.2017 - 08.2017
- Instructed participants on safety techniques and specific activity requirements.
- Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance.
- Enhanced activity strategies to help users of different ability levels engage in activities.
- Supported safety of all individuals with disciplined enforcement of consistent policies.
- Cared for personal and health needs of disabled campers.
- Supervised group of fifteen children for five days -week at day camp.
- Supported children by actively listening and offering encouragement.
- Checked children prior to entering boats, canoes or kayaks to check life jacket usage and maintain overall safety standards.
- Organized and guided group activities by leading, coaching and participating with campers.
Nanny
Self Employed
11.2006 - 08.2015
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Assisted children with homework assignments and special projects across different subjects to promote academic success.
- Safely transported children to and from school, medical appointments and extra-curricular activities.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Assisted with light housekeeping duties as well as running errands.
- Engaged with children on individual basis to build positive relationships.
- Coordinated different types of activities to enhance physical and intellectual development.
- Established and maintained safe play environment for children.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Communicated with children at age-appropriate levels to ensure understanding and foster relationships.
- Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
- Communicated with parents about daily activities and behaviors.
- Met children at bus stop to walk home and assist with crossing street.
Education
Bachelor of Arts - Youth Development
Rhode Island College
Providence, RI05.2020
Skills
- Friendly and outgoing
- Self motivated
- Adaptive and creative
- Highly organized
- Strong communication skills
- Quick learner
- Conversant in American Sign Language, Japanese
- Culturally sensitive
- Regulatory compliance
- Learning disability awareness
- Knowledge of juvenile justice system
- Building rapport
Accomplishments
- Was President of Access/ Trio Club at Community College of Rhode Island for 2013 to 2014 school year
- Was Vice President of Student Parent Association at Rhode Island College from 2015 to 2018
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Home Aid - Assisted patients with bathing, dressing, daily hygiene and grooming. Provided patients with transportation to and from medical appointments.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Safety Care certified through Arbor Associates Inc.
- First Aid/CPR Certified
- CPI Certified
Additional Information
Volunteer at Watlao Buddhovath from 2010 to 2015
Languages
ASL
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PASS Worker
Seven Hills Foundation
02.2024 - Current
Respite Worker
The Autism Project Of RI
11.2023 - Current
ABA Therapist
Northeast Family Services
10.2023 - 02.2024
Mental Health Specialist
Fuller Hospital
07.2020 - 12.2020
Barista
Mary Lou's
11.2019 - 08.2020
Intern
Key Program Inc.
10.2019 - 03.2020
Direct Support Professional
Arbor Associates Inc.
08.2018 - 10.2020
ABA Therapist
Northeast Family Services
09.2017 - 12.2017
Teacher's Assistant
West Warwick Public Schools
07.2017 - 08.2017
Summer Camp Counselor
YMCA
07.2017 - 08.2017
Nanny
Self Employed
11.2006 - 08.2015
Bachelor of Arts - Youth Development
Rhode Island College
- Safety Care certified through Arbor Associates Inc.
- First Aid/CPR Certified
- CPI Certified
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