AMANDA HICKL
New Caney,Tx
Summary
Client-focused professional with over 10 years of experience in education, behavioral services, training, healthcare administration, and customer service. Coordinates complex projects and teams while ensuring high service and quality standards. Trains and coaches employees, analyzes data, resolves issues, and enhances processes. Combines strong communication, organization, and relationship management skills to drive collaborative solutions.
Overview
1
1
Certification
25
25
years of professional experience
Work History
1st Grade Foundational Skills & RLA Teacher
NEW CANEY INDEPENDENT SCHOOL DISTRICT
New Caney, TX
01.2023 - Current
- Coordinated high-volume, deadline-driven environment, ensuring seamless collaboration among families, colleagues, administrators, and support teams.
- Facilitate collaborative planning and provide coaching, modeling, feedback, and support to colleagues.
- Build trusted relationships with stakeholders through responsive communication, problem-solving, follow-through, and consistent service.
- Coordinate with multidisciplinary teams to identify needs, develop action plans, resolve concerns, and monitor outcomes.
- Analyzed performance data and assessment results to prioritize needs, track progress, and refine strategies for improved student outcomes.
- Manage competing priorities while maintaining organization, quality, accuracy, and attention to deadlines.
- Facilitated collaborative planning sessions, providing coaching, modeling, and feedback to enhance colleague effectiveness and instructional practices.
- Maintain detailed records, plans, progress-monitoring data, and supporting documentation to ensure accountability and compliance.
- Manage a high-volume, deadline-driven environment requiring continuous coordination among families, colleagues, administrators, and support teams.
Registered Behavior Technician & Trainer
ACTION BEHAVIOR CENTERS
Texas
01.2020 - 01.2023
- Trained and supported new employees on organizational procedures, documentation practices, service expectations, and client-focused responsibilities to enhance onboarding experience.
- Built trusted relationships with clients and families and adapted to changing client, staffing, and organizational needs.
- Coordinated schedules, priorities, documentation, and communication among team members, families, supervisors, and other stakeholders.
- Monitored client data and service outcomes, identified trends, and communicated critical concerns to ensure timely support for clients.
- Trained and supported new employees in organizational procedures, documentation practices, service expectations, and client-focused responsibilities.
- Provided coaching and feedback to team members to promote consistent performance and adherence to established procedures.
- Maintained accurate documentation and supported quality assurance while handling confidential information.
Customer Service / Retail Associate
HALLMARK GREETING CARDS
Texas
01.2018 - 01.2020
- Provided high-quality customer service in a fast-paced, customer-facing environment.
- Identified customer needs, resolved concerns, and provided tailored solutions to enhance customer satisfaction.
- Managed multiple priorities while ensuring accuracy and organization to meet customer demands.
- Collaborated with team members to achieve customer service goals and streamline operational processes.
Medical Billing / Receptionist
JUDY CHENG, M.D., OB/GYN
Houston, TX
01.2002 - 01.2005
- Assisted with medical billing, insurance-related processes, patient accounts, scheduling, and administrative documentation.
- Facilitated medical billing, insurance processes, patient accounts, scheduling, and administrative documentation to streamline office operations.
- Interacted with patients regarding appointments, billing inquiries, insurance matters, and office procedures to enhance patient experience.
- Coordinated information among patients, physicians, office staff, and insurance-related contacts.
- Provided front-office administrative and customer service support in a busy OB/GYN medical practice.
- Managed daily office operations, ensuring accurate and efficient completion of administrative tasks.
Education
Bachelor of Science - Business Administration
UNIVERSITY OF HOUSTON-DOWNTOWN
Houston, TX01-2009
Skills
- Project Management
- Data Analysis
- Process Improvement
- Client Relationship Management
- Coaching & Training
- Cross-Functional Collaboration
- Team Leadership
- Resource Coordination
- Customer Service
- Problem Solving
- Dispute resolution
- Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
Certification
Texas Teacher Certification — Elementary Education; English as a Second Language (ESL), Registered Behavior Technician (RBT)
Timeline
1st Grade Foundational Skills & RLA Teacher
NEW CANEY INDEPENDENT SCHOOL DISTRICT
01.2023 - Current
Registered Behavior Technician & Trainer
ACTION BEHAVIOR CENTERS
01.2020 - 01.2023
Customer Service / Retail Associate
HALLMARK GREETING CARDS
01.2018 - 01.2020
Medical Billing / Receptionist
JUDY CHENG, M.D., OB/GYN
01.2002 - 01.2005
Bachelor of Science - Business Administration
UNIVERSITY OF HOUSTON-DOWNTOWN