Amanda Hickman

• Created and managed budgets for travel, training, and team-building activities.
• Practiced safe work habits and wore protective safety equipment.
• Trained new employees on safety protocols, proper use of chemicals and equipment, and other cleaning procedures.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Developed and implemented cleaning processes to ensure consistent and high-quality results.

• Ensured proper storage of food supplies to minimize waste and maintain freshness.
• Monitored food temperature during storage and preparation to adhere to food safety standards.
• Assisted in the preparation of meal ingredients, including measuring, weighing, and mixing.
• Partnered with chef to cook food and comply with food preservation guidelines.
• Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
• Stocked and replenished kitchen supplies and ingredients as needed.
• Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
• Cleaned and sanitized kitchen equipment, utensils and work stations.
• Monitored temperatures of prepared food and cold-storage areas.
• Organized all storage areas in an efficient manner to maximize space utilization.
• Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.
• Maintained cleanliness of work areas throughout shift.
• Cleaned and sanitized utensils, dishes or silverware.
• Unloaded food and supplies from delivery trucks to appropriate storage locations.
• Performed other related duties as assigned by supervisor.
• Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.

Call client's and ask their opinion on health topics.

• Collaborated with cross-functional teams to identify areas of improvement in existing processes.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Assisted warehouse personnel in packing orders when necessary.
• Drove safely in all weather conditions including rain, snow, sleet, ice.
• Conducted emergency vehicle repairs to restore safety and dependability.
• Processed shipment documents neatly and efficiently for each load.
• Loaded, secured, and unloaded cargo in a safe and timely manner.
• Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Performed pre-trip inspections of delivery vehicle according to company guidelines.
• Navigated routes with relevant map programs and GPS systems.
• Reviewed delivery documents and orders and reported errors to supervisor.
• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
• Utilized street maps to plan and determine most efficient routes.
• Verified accuracy of items loaded onto truck against shipping documents.
• Operated manual and mechanical equipment safely to minimize injury and accident risks.

• Assisted warehouse personnel in packing orders when necessary.
• Drove safely in all weather conditions including rain, snow, sleet, ice.
• Conducted emergency vehicle repairs to restore safety and dependability.
• Contacted customers prior to delivery to coordinate delivery times.
• Processed shipment documents neatly and efficiently for each load.
• Loaded, secured, and unloaded cargo in a safe and timely manner.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Navigated routes with relevant map programs and GPS systems.
• Reviewed delivery documents and orders and reported errors to supervisor.

• Conducted home visits to assess client's needs and provide appropriate interventions.
• Worked closely with clinical staff to support therapeutic and behavioral plans.
• Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
• Transported patients to medical, dental and personal care appointments.
• Followed care plan and directions to administer medications.
• Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
• Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Consulted with client care team to continually update care plans.
• Maintained daily living standards by assisting clients with personal hygiene needs.
• Followed safe lifting and transferring techniques to transport residents.
• Instructed family members on how to provide bedside care.
• Participated in recreational activities with clients such as reading books, playing cards or board games.
• Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
• Partnered with registered nurses and physiotherapists to provide care to patients.
• Researched community resources available for additional assistance or services if needed.
• Accompanied clients to medical appointments and provided transportation services when necessary.
• Monitored vital signs and medication use, documenting variances, and concerning responses.
• Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
• Supported bathing, dressing and personal care needs.
• Assessed changes in condition or behavior of the client which may require further medical attention.
• Helped clients get in and out of beds and wheelchairs.
• Encouraged residents to participate in activities of daily living to enhance personal dignity.
• Drove clients to doctors' appointments and social outings.
• Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
• Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
• Recorded client status progress and challenges in logbooks and reports.
• Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
• Improved patient outlook and daily living through compassionate care.
• Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

• Provided assistance with activities of daily living, such as bathing, dressing, grooming, and eating.
• Maintained a clean, safe environment for patients by adhering to infection control protocols.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
• Communicated with patients with compassion while keeping medical information private.
• Monitored vital signs and reported changes to the registered nurse.
• Worked collaboratively with other health care team members to ensure quality patient care.
• Assisted with transferring patients from beds to wheelchairs and other mobility devices.
• Directed, supervised and evaluated medical, clerical or maintenance personnel.
• Communicated effectively with patients and families regarding diagnosis, prognosis, treatments plans and other pertinent information.
• Maintained accurate documentation of all activities related to CNA duties.
• Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
• Developed individualized teaching plans based on each patient's needs.
• Attended meetings and trainings related to CNA duties as required by facility policy or regulations.
• Participated in continuing education programs related to CNA duties and responsibilities.
• Explained policies, procedures and services to patients.