Amanda Hickman
Portland
Summary
Being a stand Manager at Dutch Bros comes with a proven track record in enhancing customer service and operational efficiency. Expert in training and mentoring teams, overseeing a large team daily, and managing inventory. As well as skilled in scheduling and budgeting, promoting a collaborative environment that reduced turnover rates and utilizes team leadership and customer service to enhance overall efficiency and satisfaction.
Overview
7
7
years of professional experience
Work History
Stand Manager
Dutch Bros
09.2018 - Current
- Oversaw daily operations, ensuring high standards of customer service and product quality.
- Trained and mentored new team members on operational procedures and service excellence.
- Implemented workflow improvements that enhanced efficiency and reduced wait times.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Coordinated staff schedules, optimizing team coverage during peak hours for maximum productivity.
- Developed training programs for new employees, improving overall staff performance and reducing turnover rates.
- Coordinated special events for the stand, generating increased revenue and fostering a positive community presence.
Education
Bachelor of Science - Business
Western Oregon University
Monmouth, OR06-2021
Skills
- Customer service
- Effective team collaboration
- Time management
- Team collaboration and leadership
- Verbal and written communication
- Relationship and team building
- Scheduling and coordinating
- Hiring and training
- Budgeting and expense monitoring
Timeline
Stand Manager
Dutch Bros
09.2018 - Current
Bachelor of Science - Business
Western Oregon University