Amanda Hicks
LaGrange,GA
Summary
Dedicated Community Marketing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Marketing Agent
Conversion Media
06.2023 - 12.2023
- Developed corporate communications strategies, programs and projects.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Conducted market research and analysis to identify consumer trends and preferences.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
Customer Service Representative Specialist
Chime Solutions
10.2020 - 06.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
Food Service Worker
Qdoba
01.2019 - 02.2020
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
Lockbox Processor
Excel Logistics
08.2017 - 02.2019
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Education
High School Diploma -
Mt. Zion High School
Jonesboro, GACertificate - Business Office Administration
Advanced Career Training
Morrow, GASkills
- Team worker
- Typing
- Database Management
- KPI Tracking
- Audience Engagement
- Salesforce CRM Software
- Decision Making
- Customer Satisfaction
- Complaint Resolution
- Customer Inquiries
- Call Center Customer Service
- MS Office Suite
Timeline
Marketing Agent
Conversion Media
06.2023 - 12.2023
Customer Service Representative Specialist
Chime Solutions
10.2020 - 06.2023
Food Service Worker
Qdoba
01.2019 - 02.2020
Lockbox Processor
Excel Logistics
08.2017 - 02.2019
High School Diploma -
Mt. Zion High School
Certificate - Business Office Administration
Advanced Career Training
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