Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Hicks

Summary

Accomplished Assistant Manager with a proven track record at Goodwill Industries NWNC, enhancing customer satisfaction and streamlining operations. Skilled in money handling and fostering team leadership, I've successfully increased sales through strategic merchandising and effective staff supervision. My approach has consistently boosted performance and service quality, demonstrating a commitment to excellence and growth.

Customer-focused professional with successful 10+year career in the retail industry.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Goodwill Industries NWNC
11.2021 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Assistant Manager

Andy's Food Mart
08.2017 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Assistant Department Manager

Ingles Grocery Store
03.2015 - 07.2017
  • Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Collaborated with store management to create promotional events and seasonal displays for bakery products.
  • Supervised baking and general production to drive sales and monitor overhead expenses.
  • Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
  • Participated in store-wide events and community outreach initiatives, representing the bakery department and fostering a positive image within the local area.
  • Managed order fulfillment process for custom cake orders and catering needs – prioritizing workflow based on deadlines and client expectations.
  • Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
  • Oversaw daily production tasks such as mixing doughs, baking breads and pastries, decorating cakes – ensuring consistency and high quality across all products.
  • Inspected, checked, and monitored baking products and supplies to guarantee freshness.
  • Managed inventory levels, ensuring timely ordering of supplies to maintain optimal product availability.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Call Center Supervisor

Southern Voices Inc
10.2007 - 01.2014
  • Managed team of service representatives to ensure high-quality customer interactions.
  • Trained new hires to integrate seamlessly into team and meet service standards.
  • Facilitated communication between departments for enhanced service delivery.
  • Enhanced employee engagement by fostering positive work environment.
  • Handled customer complaints and inquiries.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Monitored team's performance and gave feedback when necessary.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.

Education

High School Diploma -

James Madison High School Online
Online
01-2003

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Staff supervision

Timeline

Assistant Manager

Goodwill Industries NWNC
11.2021 - 12.2023

Assistant Manager

Andy's Food Mart
08.2017 - 10.2021

Assistant Department Manager

Ingles Grocery Store
03.2015 - 07.2017

Call Center Supervisor

Southern Voices Inc
10.2007 - 01.2014

High School Diploma -

James Madison High School Online

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Amanda Hicks