Sales Associate
Metro By T-Mobile
11.2021 - 02.2022
- Greeting and welcoming incoming customers
- Provided positive first impressions to welcome existing, new and potential customers.
- Showcase of all products and accessories, including prices and special seasonal deals
- Assisting troubled customers
- Following company guidelines and going above and beyond to ensure customer satisfaction
- Managing main computer system (Edge), in order to process all store operations.
- Balancing Cash Drawer
- Set up and prepare devices for customers.
- Proficiency in learning all types of devices and deals.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
