Amanda Higginbotham

Took some time off of work to take care of my mother with Alzheimer and Dementia. I solely took care of her and moved her into my home with me until she went into ALF.

• Cold calls, inbound sales, door to door sales, develop and maintain long lasting customer base relationships, maintain strict confidentiality, present offers

• Managed bar operations and sales resulting in a 10% increase in sales year over year, counted cash and checks, made daily deposits, responsible for shifts being covered, oversaw an increase of positive online social media reviews for establishment

• Built a team highly focused on productivity and consistency using a managed workflow to meet or exceed quality service goals, cross-trained and provided support and assistance to other customer service managers in order to exceed sales goals, investigated and provided creative resolutions for customer inquiries and complaints, trained staff on operating procedures, company services and sales processes

• Interacted with retail customers using engaging questions to quickly determine their needs and preferences and help them through the buying process, maintained a high level of knowledge of current sales and promotions, policies regarding payment and exchanges, and best in class security practices, built solid relationships with customers thereby increasing repeat business

• Liaison between patients and physicians to ensure patient comprehension of treatment plans, responsible for data entry in a timely and accurate manner, duties included coding and billing medical claims for various hospital and nursing facilities, entered orders into the EMR system efficiently and detailed, managed initial and follow-up correspondence with insurance companies and providers